Location
London

Hours
0-40 hours per week / Available to work some weekends

Salary
£14.00 per hour

About the Role
HotelCare, the UK's foremost hotel support services provider with over 30 years of experience, serves more than 200 hotels nationwide. We clean over 10,000 rooms daily and provide premium services across apartments, leisure facilities, public areas, and corporate offices. Partnering with ICE UK and Abbe Ltd, we implement sustainable cleaning solutions to reduce our carbon footprint while maintaining high-quality service.

As a Room Attendant, you will play a vital role in maintaining impeccable cleanliness standards to enhance guest satisfaction. Working in a fast-paced environment, you will consistently deliver the highest levels of room cleanliness and contribute to a positive guest experience.

Key responsibilities include cleaning and tidying guest rooms to established standards, changing bed linens, replacing towels, emptying trash bins, restocking amenities, dusting furniture, vacuuming carpets, cleaning mirrors, sanitizing surfaces, maintaining stock levels, reporting maintenance issues, following supervisor instructions, adhering to safety protocols, ensuring guest room security and privacy, and providing professional and respectful service to guests.

Benefits
- Up to 28 days paid holidays
- Permanent job with flexible working hours to suit your lifestyle
- Standard working hours 25+ per week (hours may reduce during low occupancy periods; contracted hours can be negotiated and guaranteed)
- Free lunch on duty (site dependent)
- Full on-site training
- Salary finance with exclusive rates – access to loans or wage advances (available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
Preferred experience in a similar role within the hospitality industry, particularly housekeeping or room attendant positions.

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work individually and as part of a team
- Strong time management skills
- Attention to detail
- Flexible and willing to learn
- Positive ‘Can Do’ attitude
- Adaptable to organisational needs
- Ability to prioritise and multi-task
- Excellent customer service skills
- Self-motivated and accountable
- Able to work confidentially and with integrity
- Able to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different and/or additional hours than previously notified and carry out additional reasonable tasks to meet the needs of the company and its clients.