Location
Oxford Street (Spa Store)

Hours
21-28 hours per week (Must be available a minimum of 4 full days including both weekend days for 21 hours & a minimum 5 full days including both weekend days for 28 hours)

Salary
£14.80 per hour

About the Role
In this role, you will be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You will use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you will help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You will also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you will be well-supported through training and development to grow your skills.

Key responsibilities include greeting customers warmly, engaging with their needs, delivering exceptional customer service, assisting in hosting in-store events, maintaining a clean and visually appealing shop floor, supporting sales targets, managing stock levels efficiently, controlling store costs, participating in ongoing training, and fostering an inclusive and respectful working environment. You will also work on in-store and external events to leave lasting impressions on customers.

Lush is a partly employee-owned, family-run company committed to diversity, fairness, and sustainability. As an accredited Living Wage employer, we put our people first and promote ethical practices such as fighting animal testing and supporting regeneration. We celebrate individuality and strive to create a brand that represents the people of the world.

Experience
Passion for delivering exceptional customer service and creating memorable 5-star experiences. Experience in retail or customer-facing roles is beneficial but not essential.

About you
Enthusiastic and positive with a genuine interest in teamwork and collaboration. Able to communicate effectively and maintain a respectful, open flow of information with colleagues and management. You enjoy creating a welcoming and inclusive environment for customers and team members alike.

Qualifications
No formal qualifications are required for this position. A willingness to learn, a positive attitude, and commitment to the role are essential.

Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Pension scheme
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Financial childcare support on return to work
- Tailored gender affirming care

*Qualifying period/hours required for some benefits.