Location
London - Victoria Station

Hours
32 hours per week, weekend availability required

Salary
£15.80 per hour

About the Role
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in your team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team. Beyond just the basics of communication, you'll be the go-to for keeping the information flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighbouring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor. In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.

Key Responsibilities
Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills. Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience. Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked. Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance such as check-ins or shop floor competitions, and actively seeking opportunities to exceed goals. Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events. Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff. Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours. Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance. Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Benefits
Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
Enhanced paternity leave*
Flexible working arrangements discussed individually
10% Employee Owned - all colleagues contribute ideas and share in company success
Access to employee-led Community Networks including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities
Tailored gender affirming care*
*Qualifying period/hours required

Experience
Proven ability to lead and motivate a team to deliver exceptional customer service. Experience in retail supervision or management is highly desirable.

About you
Genuine passion for delivering outstanding customer service and creating memorable experiences. Strong leadership skills with the ability to handle difficult conversations with tact and professionalism. Excellent teamwork and communication skills to foster a positive and supportive work environment. Ability to balance business needs while maintaining high team morale and motivation. Enthusiastic about personal development and continuous learning.

Qualifications
No formal qualifications are required, but relevant retail or management experience is advantageous. A positive attitude, willingness to learn, and commitment to Lush’s values are essential.