Location
TUMI Knightsbridge Store, 55 Brompton Road, London, SW3 1DP

Hours
32 hours per week

Salary
Negotiable

About the Role
As a Sales Associate and Key Holder at TUMI, you will act as the leading force on the sales floor, demonstrating expert product knowledge and managing store operations. You will run the store independently during non-peak times and provide a positive customer experience following the TUMI Selling Ceremony. Motivating the sales team to demonstrate The Difference and developing new client relationships are key aspects of this role. You will be responsible for attaining monthly and quarterly sales and SPH goals, building strong partnerships with co-workers and management, and fostering a culture of training and development within the store team.

Your duties include assisting with training associates on the TUMI Difference and Elite Moments, meeting or exceeding sales goals, and maintaining excellent customer service through product knowledge and positive client interactions. You will communicate regularly with the Store Manager regarding personnel, merchandise, and operations, participate in staff meetings, and contribute to trade feedback.

Merchandising responsibilities involve adapting Visual Merchandising Guidelines, meeting deadlines for window and interior changes, and ensuring stock is well maintained. You will assist in orientation and training of new associates, support management in coordinating daily activities, and motivate the team through regular feedback.

Operational duties include opening and closing the store in the absence of management, maintaining accurate records and cash balances, processing shipments promptly, and ensuring a secure and hazard-free environment adhering to Health and Safety policies.

Customer service excellence is expected by exemplifying the TUMI Difference and Elite Moments, following the TUMI University training roadmap, and building client relationships through the TUMI App by Proximity. You will also assist in loss prevention by maintaining inventory, reporting discrepancies, and controlling shrinkage through awareness and good customer service.

This role requires a proactive, solution-minded individual who can work under pressure, maintain high standards, and contribute positively to the store’s success.

Experience
Previous experience in retail is required. Experience in motivating teams and meeting sales targets is highly valued.

About you
You are a team player and motivator with excellent people skills and brand sensibility. You are target driven, flexible, and productive during downtime. You have a good command of English and the ability to work under pressure. Physical stamina is necessary as the role involves constant standing, bending, and frequent lifting of luggage up to 15kg, following manual lifting procedures. You are computer literate and able to adapt quickly to store systems and processes.

Qualifications
While no formal qualifications are specified, a professional appearance in accordance with the dress code, high attendance, punctuality, and a commitment to company philosophies and training are essential.