Location
TUMI Knightsbridge Store, 55 Brompton Road, London, SW3 1DP

Hours
32 hours per week

Salary
Negotiable

About the Role
As a Sales Associate and Key Holder, you will act as the leading force on the sales floor, demonstrating product knowledge and managing store operations. You will run the store independently during non-peak times and provide a positive customer experience following the TUMI Selling Ceremony. Motivating the sales team to demonstrate The Difference and developing new client relationships to increase sales are key responsibilities. You will contribute to achieving monthly and quarterly sales and SPH goals, build strong partnerships with co-workers and management, and encourage a culture of training and development within the team.

Your duties include assisting with training associates on the TUMI Difference and Elite Moments, meeting or exceeding SPH goals, building client relationships through data capture and outreach using the Proximity clienteling app, and maintaining excellent customer service with strong product knowledge. You will also communicate regularly with the Store Manager regarding personnel, merchandise, and operations, participate in staff meetings, and help diffuse customer service concerns.

In merchandising, you will participate in store merchandising to work independently, adapt Visual Merchandising Guidelines, meet deadlines for window and interior changes, and ensure stock is well maintained. You will assist in orientation and training of new associates, coordinate daily sales activities, motivate the team, and maintain a professional appearance.

Operational responsibilities include opening and closing the store in the absence of management, maintaining accurate records and cash balances, processing shipments promptly, and ensuring a secure, hazard-free environment adhering to Health and Safety policies.

Customer service excellence is essential, exemplifying the TUMI Difference and Elite Moments, following the TUMI University training roadmap, and building ongoing client relationships through the TUMI App. You will also support loss prevention by maintaining inventory, participating in cycle counts, and reporting theft or shrinkage.

This role requires a proactive, solution-minded individual who can contribute to store goals and maintain high standards across all areas of responsibility.

Experience
Previous experience in retail is required. Experience in training and motivating teams is advantageous.

About you
You are a team player and motivator with excellent people skills and a strong brand sensibility. You are target driven, flexible, and productive during downtime. You have the ability to work under pressure and maintain a professional appearance. You are business aware, able to communicate store goals and challenges effectively, and demonstrate a solution-oriented mindset.

Qualifications
Good command of English and computer literacy are essential. You must be able to withstand constant standing, bending, and frequent lifting of luggage up to 15kg, adhering to manual lifting procedures.