Location
TUMI Knightsbridge Store, 55 Brompton Road, London, SW3 1DP

Hours
32 hours per week

Salary
Negotiable

About the Role
As a Sales Associate and Key Holder, you will act as the leading force on the sales floor, demonstrating expert product knowledge and managing store operations. You will run the store independently during non-peak times, providing a positive customer experience through the TUMI Selling Ceremony. Motivating the sales team to deliver The Difference, you will develop new client relationships and engage with existing clients to increase sales. You will be responsible for attaining monthly and quarterly sales and SPH goals, building strong partnerships with co-workers and management, and fostering a culture of training and development within the team.

Your duties include assisting with training associates on the TUMI Difference and Elite Moments, meeting or exceeding SPH goals, and contributing to sales targets and KPIs. You will maintain excellent customer service standards, coach and provide feedback to the team, and communicate regularly with the Store Manager regarding personnel, merchandise, and operations.

In merchandising, you will participate in store presentation, adapt Visual Merchandising Guidelines, meet deadlines for window and interior changes, and ensure stock is well maintained. You will assist in orientation and training of new associates, coordinate daily sales activities, and support company philosophies.

Operational responsibilities include opening and closing the store in the absence of management, maintaining accurate records and cash balances, processing shipments promptly, and ensuring a secure, hazard-free environment adhering to Health and Safety policies.

Customer service excellence is paramount, exemplifying the TUMI Difference and Elite Moments, following the TUMI University training roadmap, and building lasting client relationships through clienteling and data capture. You will also contribute to loss prevention by maintaining inventory, reporting discrepancies, and supporting shrinkage control.

This role requires a proactive, solution-minded individual who can communicate effectively, motivate a team, and maintain high standards of professionalism and productivity.

Experience
Previous experience in retail is required. Proven ability to meet sales targets and deliver excellent customer service.

About you
You are a team player and motivator with excellent people skills and brand sensibility. You are target driven, flexible, and productive during downtime. You have the ability to work under pressure and maintain a professional appearance. You are able to stand for long periods, bend frequently, and lift luggage up to 15kg safely following manual handling procedures.

Qualifications
Good command of English and computer literacy are essential. You should be able to effectively use clienteling apps and sales technology. A strong understanding of retail operations and health and safety procedures is required.