Location
B&Q Dartford

Hours
Full time, Part time or Job Share - Permanent Contract, 36.75 hours per week

Salary
Up to £41,500 per annum (Inclusive of £0.90 per hour store specific location allowance) + Bonus + Pension + 6.6 weeks holiday

About the Role
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service. A great team needs a great leader and your role is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.

In this role you will:
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint and Front end to deliver exceptional service.
- Oversee safety, security and compliance routines across the store through your shift lead team.

Experience
Proven ability to lead large, diverse teams and drive sales performance. Experience in retail management or a similar customer-focused environment is highly desirable.

About you
- Obsessed about our customers and listening to them.
- Loves sales and winning.
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and “do”.
- Confident to agitate when needed and deliver feedback to all audiences.
- Excited by leading and developing a large diverse team and supporting their career growth.

Qualifications
While specific qualifications are not stated, strong leadership skills, a passion for sales and customer service, and the ability to manage and inspire teams are essential.