Location
London

Hours
Full Time

Salary
£65,261 per annum

About the Role
We have an exciting opportunity for a Senior Analyst to join the IT Clinical Systems (ITCS) Directorate as part of the Orders/Bugsy team. In this role, you will be responsible for the design, development, testing and deployment of enhancements to existing system functionality, ensuring solutions are safe, effective and aligned with clinical and operational requirements.

This role involves working closely with end users to analyse change requests, facilitate discussions, and build consensus on changes to clinical workflows and existing working practices. Change requests are received through both the service desk and larger programmes of work managed as projects.

A key focus of the role is driving continuous improvement through the delivery of software enhancements. You will play a significant role in the planning, configuration, testing and validation of software upgrades, ensuring all changes are implemented safely, meet clinical and operational requirements, and maintain the integrity and reliability of the system.

The ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across Guy's and St Thomas' NHS Foundation Trust and King’s College Hospital NHS Foundation Trust. We are seeking someone with a strong aptitude for digital systems and a natural problem solver. Equally important is your understanding of workflow and processes required in an acute NHS Trust and/or community settings, particularly regarding doctor and Infection Preventionist workflows.

You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as with other teams within the programme. Experience in project management and/or change management methodologies and techniques would be an advantage.

The successful candidate will work with a team of analysts, supported by an Application Manager and Deputy Application Managers in a fast-paced and innovative setting. Key duties include working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets professionally and timely. There will be opportunities to work on optimisation projects, software upgrades and potential expansion of the portfolio and platform.

Guy’s and St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust are two of London’s largest and busiest teaching hospitals, with international reputations for speciality services, teaching and research excellence, and a strong profile of local services to residents in south east London. The two Trusts share a Chief Digital Information Officer and a vision for digital services that are lean, agile, and maximise the benefits of a shared service operating model. Significant investment in a new Electronic Health Record (EHR) will catalyse transformation in technology and data use across services, increasing care at home, focusing on wellness and prevention, and engaging patients as partners in their care.

As a senior member of the IT Clinical Systems Team, you will be responsible for delivering and developing a share of the Epic and other software systems’ configuration build and supporting non-Epic systems within the team. This includes working with Medical Device Integration, GSTT, KCH and ITCS technology colleagues and overseeing the work of the Band 6 Analyst.

Key responsibilities include:
- Acting as a link between the ITCS team, system users and other stakeholders to manage and prioritise calls and requests
- Directing careful planning for systems implementation and roll-out, liaising with all affected teams and departments
- Being a member of the multi-disciplinary configuration team to ensure consistent configuration and integration between Epic modules and the wider team
- Managing, coordinating and leading configuration requirements to ensure timely delivery
- Ensuring design integrity as a key member of the Configuration and Application team
- Analysing and suggesting improvements to current workflows and working practices
- Facilitating agreement for changes to high-impact or critical workflows, managing expectations and resolving conflicts
- Assisting with preparation for system testing and upgrading to ensure safety, usability, security and robustness
- Supporting complex Epic and other software demonstrations and presenting progress to appropriate forums
- Recording and responding to comments and complaints on proposed systems, resolving complex problems
- Monitoring systems regularly for user or system errors, working with the Band 6 Support Analyst
- Participating in process review, feedback and system development meetings internally and with external stakeholders
- Assisting in the optimisation of the Trust’s EHR system

Please note: Candidates without current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite.

Experience
- Proven experience in a clinical environment delivering clinical care or significant experience in a clinical analyst role within a systems development environment, preferably within the NHS or healthcare-related field
- Healthcare system design and configuration experience
- Significant experience interpreting business/clinical requirements and considering the impact on IT services
- Demonstrable experience documenting and mapping workflows and clinical analysis results
- Proven ability to produce qualitative work under aggressive timescales
- Experience in change management relating to clinician, business processes, risk management and solution functional capabilities is desirable

About you
- Strong aptitude for digital systems and natural problem solver
- Understanding of workflows and processes in acute NHS Trusts and/or community settings, especially doctor and Infection Preventionist workflows
- Ability to juggle multiple conflicting deadlines
- Strong interpersonal skills to maintain relationships across end user communities and programme teams
- Ability to plan ahead, prioritise workloads and manage change pragmatically
- Proven ability to present highly technical and complex information clearly and concisely in potentially contentious situations

Qualifications
- Degree level qualification or equivalent experience
- Post-qualification Masters degree or significant healthcare experience equivalent to Masters level
- Evidence of further clinical training in a specific clinical field
- Accreditation in at least one Epic module
- Evidence of configuration expertise used in an Enterprise solution
- ISEB Business Analysis Diploma and PRINCE2© Foundation are desirable