Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Are you looking to leverage your knowledge and experience with risk management and client engagement while gaining detailed insights into some of the most substantial regulatory change facing our firm, our clients and our industry in years? The Client Experience Operations team is seeking a professional to optimize how the firm identifies, engages and influences its clients through regulatory change, while developing best practices and infrastructure to effectively manage future periods of significant change.

The Client Experience Operations team serves as a single point of contact for clients of the firm across the Global Markets business and all regions. This team oversees the strategy and execution of our front to back client experience, partnering with clients and internal teams to deliver outstanding operational service.

A new group within Client Experience Operations, the “Client Regulatory Outreach” team, places the client at the forefront of industry change, working across divisions and regions to develop and execute a strategy for engaging clients as they navigate the increasingly complex regulatory landscape. The team works closely with Technology, Legal, Credit Risk, Compliance, and Business Leadership.

In this role, you will help the firm navigate regulatory and business-driven change by partnering with divisions including Global Markets, Legal, Compliance and Operations to develop effective strategies to help clients meet new regulatory demands. You will engage senior stakeholders across the firm and external vendors to develop and drive outreach strategies for each regulation.

You will develop a comprehensive understanding of new regulations and articulate their impact on the industry in a way that resonates with clients. Leveraging data analytics, you will gain insights to optimize engagement strategies and contribute ideas and solutions while partnering with Technology to build infrastructure for future engagements.

Your risk management mindset will ensure that client engagement and data solicitation processes are operationally robust. You will also help grow the Client Regulatory Outreach team as it evolves into a broader service for the division and the firm.

Experience
- Minimum 2.5 years of relevant experience, preferably in Financial Services dealing with regulatory change and/or client engagement
- Proven analytical skills, problem solving ability, and a control mentality with meticulous attention to detail
- Experience in data-driven analysis and strategic thinking is preferred

About you
- Self-motivated and proactive team player who takes ownership and accountability of projects
- Strong organizational skills with the ability to manage competing priorities under tight regulatory deadlines
- Excellent communication skills with the ability to develop relationships and engage senior stakeholders across divisions
- Risk management mindset to ensure operational robustness of client engagement processes

Qualifications
- Bachelor’s degree or equivalent qualification
- Previous experience or coursework in data analytics and strategic thinking is preferred