Location
Hybrid role based out of either our London or Oxford office 1-2 days per week.

Hours
Flexible schedule with a remote-friendly approach to collaboration.

Salary
Negotiable

About the Role
Join Bókun, a rapidly growing travel technology subsidiary of Tripadvisor, as a Senior Community & Customer Marketer. You will be a hands-on expert driving customer success, engagement, and referral strategies across our global supplier community. Reporting to the Senior Growth Marketing Manager, you will design and execute community programs, educational initiatives, webinars, newsletters, and social content to connect and empower tour and attraction businesses worldwide. This role involves managing community-building efforts, leading referral campaigns, owning customer communication channels such as Intercom and ActiveCampaign, and scaling reactivation campaigns using data-driven insights. You will also champion brand engagement and social media strategies, collaborate cross-functionally with Content, Partnerships, Product Marketing, and Growth teams, and mentor junior colleagues. This is a unique opportunity to lead a cross-brand community initiative within a dynamic travel technology environment focused on innovation and growth.

Experience
Minimum 5 years in community or customer marketing or related fields. Proven success in building and nurturing online communities. Strong practical experience managing campaigns through customer communication platforms like Intercom and ActiveCampaign.

About you
AI native thinker with the ability to innovate and optimize community engagement. Skilled in analyzing trends and proposing data-driven improvements. Comfortable speaking to large audiences both in-person and online. Excellent project management and organizational skills with the ability to prioritize and adapt strategies based on community feedback. Effective communicator with senior stakeholders and a proactive mentor to junior team members. Passionate about travel, technology, and empowering tour and activity operators. Proactive problem solver who improves processes and challenges the status quo.

Qualifications
No specific formal qualifications required; a strong background in community/customer marketing and a passion for the travel industry are essential.