Location
Bloomsbury, London (Hybrid) - at least 3 days per week on-site

Hours
Full Time

Salary
£44,876 per annum

About the Role
This is an exciting opportunity to play a key role in supporting fundraising at the British Museum, ensuring we have the excellent data, systems and processes needed to build strong relationships with our supporters. As Senior Database Manager (Fundraising), you will lead the management and development of our Raiser’s Edge (RE7) database and oversee the processes that underpin fundraising, Membership and Patron activity. Sitting within the Development department’s Strategy and Operations team, you will ensure our data is accurate, secure and well managed, enabling colleagues to make effective use of it for fundraising, stewardship, communications, reporting and decision-making.

This is an important time to join the Museum. As we embark on the Masterplan, one of the most significant cultural redevelopment projects in the world, you will help ensure that our database and wider CRM infrastructure are ready to support an ambitious new capital campaign and the future needs of a global fundraising department.

This role offers the opportunity to combine data leadership, people management and continuous improvement in support of the British Museum’s fundraising ambitions at a particularly important point in its future.

The Masterplan
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits
Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
Civil Service Pension Scheme defined benefit with considerable employer contribution.
25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.

Values
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices

These values are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Experience
Demonstrable experience of working in a fundraising and/or Membership CRM environment, with experience managing a CRM database for fundraising purposes.
Experience working with Membership modules in a CRM is advantageous.
Proficiency in Raiser’s Edge, ideally RE7.
Experience handling financial and non-financial data and developing robust, effective processes.
Experience of Gift Aid and income processing, alongside an understanding of direct debit processing.
Advanced Excel skills and confidence working with complex data, mailing lists and selections.
Strong people management skills, with the ability to lead, support and develop a small team and prioritise workloads effectively.
Excellent knowledge of GDPR, data protection requirements, data security and relevant fundraising and financial industry standards.

About you
The ability to identify issues, troubleshoot effectively and develop practical solutions in collaboration with colleagues across different teams.
A proactive and improvement-focused approach, with the confidence to recommend changes and take responsibility for implementing them.
Strong organisational skills and the ability to manage competing priorities, projects and stakeholders while maintaining excellent attention to detail.
Excellent communication and relationship-building skills, with the ability to work collaboratively with fundraisers and colleagues at all levels.
The ability to provide clear guidance and training to database users, translating technical knowledge into accessible and practical support.

Qualifications
Not explicitly stated, but proficiency in Raiser’s Edge (RE7) and advanced Excel skills are essential.
Knowledge of GDPR and data protection standards is required.