Location
London

Hours
Full Time

Salary
£56,276 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, high quality teaching, and world-leading research, and is part of King’s Health Partners alongside King’s College London. We pride ourselves on delivering exceptional patient care and maintaining one of the lowest mortality rates in the NHS.

This exciting role is part of the Exceed initiative, a pioneering approach to IT service delivery being implemented within the NHS for the first time. As Senior Exceed Relationship Consultant, you will manage a small team to deliver and implement innovative IT solutions that address operational challenges across Guy’s and St Thomas’ and King’s College Hospital NHS Foundation Trusts.

You will engage closely with clients to understand their challenges and operational needs, build lasting relationships, and work collaboratively with internal and external IT teams to develop and deliver solutions. Your role will involve measuring and improving Exceed scores monthly, facilitating delivery sprints, and driving continuous improvements to enhance patient care and staff experience through technology.

The role requires exceptional customer service and influencing skills, a passion for innovation, and the ability to lead IT design for new clinical services, manage customer relationships, monitor service improvements, and plan business engagement activities. You will also support and guide junior Exceed Relationship Consultants to ensure the success of the team.

Experience
- Proven track record in building and managing lasting relationships with customers and peers in challenging environments
- Experience developing and implementing IT solutions within complex settings such as the NHS
- Substantial experience in identifying, capturing, assessing, and formulating business requirements
- Proven success in at least one of the following roles: IT-related customer or account management, customer-facing project management, business analysis, or other senior IT-related customer-facing roles
- Desirable: Experience with large systems implementation/development, portfolio management, NHS digital governance frameworks (e.g. DSPT, IG Toolkit, ITIL)

About you
- Excellent interpersonal, negotiation, and stakeholder management skills
- Diplomatic and effective in handling issues and actions across a range of situations
- Strong requirement gathering skills with good knowledge of system lifecycles for large, business-critical systems
- Good understanding of process and business analysis tools and methodologies
- Ability to prioritise effectively amid multiple, rapidly changing demands

Qualifications
- Essential: Degree level qualification or equivalent experience plus an additional qualification or postgraduate degree
- Desirable: Relevant master’s degree level qualification or equivalent experience