Provide excellent customer care skills to ensure patients come first. Undertakes a range of delegated clinical care duties to deliver agreed plans of care, acting on own initiative. To ensure that patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines. Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals. To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care and to meet standards within the NHS Plan and other relevant guidelines. Provides support and assistance to professionals in the implementation of plans of care for individual patients. Assist with fluid and dietary needs of patients including completion of menu cards and recording intake and output of fluids and solids As directed to collect specimens from patients and to record routine observations of weight, blood pressure, temperature, pulse, respiratory rate. Report any abnormalities and concerns to a Registered Nurse Recognise when patients are in pain and discomfort and report to nurse in charge To undertake venepuncture/cannulation when requested by Healthcare professionals Under the direction of trained staff maintain and develop own skills including: Monitoring and recording of vital signs to include blood pressure Recording of ECG Simple, aseptic dressings including removal of sutures, clips and venflons Administering enemas and suppositories Monitoring and recording of blood glucose levels Oxygen Saturations Tracheostomy basic care To respond appropriately to clinical emergencies to ensure the patient receives appropriate care To assist the Registered Nurse with the safe handling and mobilisation of patients and when necessary to assist in the transportation of patients. To chaperone patients to other clinical departments, following assessment by a registered nurse, to maintain patient safety Under the direction of the Healthcare Professional participate in the assessment, admission, discharge and handover of patients Provide reassurance, support to patients, carers and family Ensure own actions help to maintain quality To respond to patient requests for non-clinical information to improve communication. Establish and maintain communication with people on routine and operational matters To act always in a manner which, promotes positive working relationships and maintains the professional image of the Trust. Please see attached job description for full details