Location
London (Vauxhall) - Hybrid, 2-3 days per week in-office

Hours
Full Time

Salary
£59,000 - £66,000 per annum

About the Role
ClearScore is seeking an experienced Senior People Partner to join our People team on a 12-month maternity cover basis. This hands-on role operates in a fast-paced environment with responsibility across employee relations, performance management, organisational change, and People development. You will inherit live casework and ongoing initiatives from day one, working closely with managers and People colleagues to provide practical, commercially-minded advice and deliver meaningful People initiatives across the business.

We are looking for someone who can hit the ground running, is confident operating independently, and enjoys balancing day-to-day People partnership with longer-term projects. An interest in AI and its practical application within People would be a bonus.

Key responsibilities include:
- Managing end-to-end employee relations work including absence management, underperformance, behavioural concerns, disciplinary and grievance processes.
- Coaching and supporting managers through complex conversations, ensuring effective People management.
- Providing pragmatic, balanced advice considering both employee experience and business needs.
- Partnering with the People team to deliver and improve performance management cycles.
- Leading and supporting organisational change initiatives from planning through implementation.
- Designing and delivering manager capability and development programmes.
- Using People data and insight to identify development needs and translate these into practical interventions.
- Exploring how AI can improve the People experience and enhance process effectiveness.

Experience
- Significant experience in HR/People, ideally as a generalist or People Partner/HRBP.
- Experience working in a fast-paced, scaling environment with shifting priorities.
- Strong working knowledge of UK employment law with practical application in employee relations and organisational change.
- Awareness of employment legislation in South Africa, Australia, and/or Canada is advantageous.
- Proven ability to manage complex ER casework independently.
- Track record of owning and delivering People projects end-to-end with measurable impact.
- Strong performance management experience and ability to coach managers through challenging conversations.
- Excellent stakeholder management and communication skills with confidence to influence at all levels.

About you
- Proactive and pragmatic with the ability to quickly get up to speed and make an impact.
- Comfortable working independently while collaborating closely with the wider People team.
- Curious and excited about exploring AI applications within People.
- Confident operating in ambiguity and balancing day-to-day tasks with longer-term projects.

Qualifications
- No specific qualifications required; relevant HR experience and a positive, can-do attitude are essential.