Under the instruction of the Pharmacy Homecare Principal Technician, process homecare prescriptions and homecare invoices following standard operating procedures Collaborate with appropriate teams to resolve, refer and respond to all homecare queries from patients, staff, or homecare providers. To ensure that stock is virtually dispensed and precise costings of homecare medicines are booked through EPIC, and charged to the relevant providers, in line with standard operating procedures To liaise with creditor payments to ensure prompt payment of invoices according to the Trusts Standing Financial Instructions. To be responsible for ensuring that all clinical incidents, complaints and concerns for Homecare are reported, investigated, acted upon and learnt from Assist with auditing, reporting and data entry,timely and accurately. Provide support and supervision to pharmacy homecare team, including appropriate cover for the Principal Pharmacy Technician and in their absence. Liaise with clinical pharmacists, or clinical nurse specialists to highlight and refer clinical problems, ensure that requests are processed safely and prioritised to match clinical urgency. Take an active role in the management of Key Performance Indicators, and the performance management of Homecare companies Support specialist clinical pharmacists, when called upon, in providing relevant reports, utilising available IT resources available through Hyperspace and Willow Contribute to the development of electronic systems for managing homecare. Support the Pharmacy Homecare Principal Technician in ensuring that relevant risk management initiatives are taken to minimise all areas of risk within Homecare and in suggesting and implementing any improvements, where necessary. Provide clear, effective and professional communication, at all times, in written and verbal communication with patients, patients representatives, homecare provider personnel, all levels of internal staff including the rest of the pharmacy homecare team.