Your typical day could start with responding to resident queries and ensuring any follow ups are assigned to the correct Service Charge Officer before you go to a team meeting to collate information for S22 notices and first tier tribunal cases. Then you might be creating a report on team performance on CRM queries to illustrate progression and compare any common trends or outstanding enquiries. As a Service Charge Coordinator, you’ll be at the centre of the service charge team and no one day is the same. You’ll be a critical support to your team in day-to-day activities, ensuring all enquiries are logged, allocated and responded to within appropriate timescales. You’re a proactive and organised person who likes to get things done. You’ll enjoy working in a busy environment to support your team members ensuring a positive outcome for our residents is met in a timely manner. Your role covers all aspects of support for the Service Charge Teams, this includes supporting our Service Charge Specialists throughout the process of setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers. You will play a key role in ensuring excellent customer service in relation to service charges and communication regarding them. If you’re confident in using excel and report writing, customer focused and with a keen eye for detail, we want to hear from you. Could it be you? To be a success in this role, you’re: commitment to providing a high-quality service to all tenants resilient with a positive, flexible, compassionate and can-do approach organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively able to work under pressure and prioritise workloads to meet deadlines and targets. experienced working in a customer service environment, dealing with the needs and expectations of customers in a busy environment. experienced in carrying out administration duties (including word processing, mail-merging, distributing post to the department, filing, photocopying, scanning and collating documents) Here are just a few of the benefits of working at Peabody: 30 days’ annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution Ready to apply? Click on the apply now button and upload your CV and supporting statement. If you have any questions about this role, please email [email protected] Early applications are encouraged as we reserve the right to close the advertisement earlier than stated You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.