Location
Hillman St, London

Hours
Full Time - 36 hours per week

Salary
£40,404 - £41,637 per annum (Grade SO1)

About the Role
Join Hackney Borough Council as a Service Charge Officer and make a significant impact in one of the most dynamic and progressive local authorities in the UK. Hackney is a vibrant and creative borough in the heart of London, known for its strong, diverse communities and commitment to equity and inclusion. In this fixed term/secondment role (12 months), you will be part of the dedicated Service Charge Team within the Homeownership Service, responsible for calculating service charges, reserve funds, shared ownership rent, and ground rent while delivering excellent customer service to residents.

Your key responsibilities will include collaborating with colleagues to produce accurate estimated and actual invoices, maintaining the service charge database, ensuring compliance with relevant legislation, and managing accountancy functions related to billing and recharging. You will also issue Section 20B notices and provide supporting information for leaseholder inquiries, disputes, and legal challenges.

This role offers the opportunity to contribute to the continuous improvement of Homeownership Services, prepare performance reports, assist with budget monitoring, and engage with residents and stakeholders through meetings and inspections to maintain high service standards.

Hackney Council values its staff as its most outstanding asset, committed to serving residents and achieving organisational goals. If you want to work in a place that represents these values and delivers the best for its community, this role is for you.

Please note that applications are accepted via an anonymous selection process without supporting statements or CVs. You will be required to complete competency-based questions as part of your application to demonstrate your suitability for the role.

Experience
Extensive knowledge of leasehold management and financial processes, including preparation of annual property accounts and understanding of Section 20 consultation processes. Proven ability to manage billing, invoicing, and accountancy functions related to service charges.

Strong analytical skills and attention to detail are essential, along with proficiency in Microsoft Excel and Google Suite.

Experience communicating effectively with a wide range of stakeholders, including residents, colleagues, and legal teams.

About you
Detail-oriented and proactive with a commitment to delivering excellent customer service.

Ability to work collaboratively within a team and contribute to continuous service improvement.

Committed to Hackney Council’s values of being Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive.

Willingness to engage with residents and stakeholders through meetings and inspections to uphold high standards.

Qualifications
Relevant qualifications in property management, finance, or related fields are desirable but not explicitly stated.

A commitment to professional development and learning within the role is expected.