Location
Borough-Wide Markets & Street Trading Sites, Hillman St, London | Outdoors | Evenings & Weekends

Hours
One Permanent Part Time - 22 hours per week
One 12 Month Fixed Term Contract / Secondment Full Time - 36 hours per week (including Saturdays, regular evenings and late nights)

Salary
SO2 £42,912 – £44,235 (pro rata equivalent £26,244 – £27,032)

About the Role
Join one of the UK’s most award-winning public realm teams. Hackney’s Markets, Shop Fronts & Street Trading Service has received 24 national awards in seven years, pioneering digital licensing, leading London-wide reforms, and launching some of the boldest public-realm projects in the UK.

We keep Hackney’s streets vibrant, safe and buzzing—from bustling restaurant terraces to beautifully managed shopfronts, thriving al fresco dining spaces, London’s first Zero Plastic Markets, and the introduction of licensed A-boards, Business Parklets, and expanded al fresco dining zones and street eateries.

We are growing and looking for two Shop Fronts Service Officers who thrive in fast-paced public spaces, enjoy building relationships with businesses, and want to shape how one of London’s most dynamic boroughs looks, feels, and trades.

As a Shop Fronts Service Officer, you will be the friendly, knowledgeable, and authoritative presence on Hackney’s high streets, helping businesses thrive while ensuring public spaces remain safe, inclusive, and beautifully managed.

You will:
- Contribute to the rollout of Hackney’s new A-board licensing scheme, inspections, compliance, business support and day-to-day management
- Support the launch and expansion of Business Parklets and enhanced outdoor trading areas
- Manage and enforce pavement licences, shop front trading, al fresco dining, and licensed premises activity
- Resolve issues on the street with confidence, fairness, and professionalism
- Carry out inspections, measurements and compliance checks across the borough
- Work directly with hundreds of local businesses from cafés and restaurants to retailers and creative independents
- Support sustainability, accessibility and zero-waste initiatives through practical and consistent street management
- Play a key role in Hackney’s ambitious environmental and inclusive-economy goals

You will work a rota pattern including weekends, evenings and late nights to ensure Hackney is thriving when the borough is busiest.

The full-time officer will take a lead portfolio role in A-boards, Business Parklets and new public-realm activation schemes.

Why Join Us?
- 24 national awards including LGC, NABMA, APSE, ENGAGE, Hackney Stars and more
- Part of London’s most innovative and forward-looking Shop Fronts Team
- A service known for fairness, inclusivity, sustainability and excellence
- Work that directly shapes public space, community life and business success
- A highly supportive team culture with real progression opportunities

You’ll be joining the service behind:
- Zero Plastic Markets
- The expansion of al fresco dining post-pandemic
- Borough-wide public realm improvements and business engagement programmes
- London’s only digital Open Markets platform
- Award-winning licensing and public-space management

This is a role with real purpose, blending public service, commercial awareness, and frontline leadership.

Experience
- Proven frontline or operational leadership experience, ideally in public services, markets, retail, events, hospitality, or enforcement
- Experience in licensing, enforcement, business engagement, retail, hospitality, markets, public realm or similar environments is welcome but attitude, judgement, values and presence matter most

About you
- A confident communicator who loves working with people
- Calm, practical and diplomatic even during challenging situations
- Enjoys outdoor, hands-on work across different sites
- Strong on fairness, consistency and public service
- Happy balancing advisory support with firm, clear enforcement
- Organised, digitally confident and able to manage your own workload
- Excited to help shape the future of Hackney’s streets
- A trusted presence in public space, a relationship-builder, and a driver of positive outcomes
- Commitment to fairness, sustainability and public service
- Strong commercial awareness and confidence to grow income

Qualifications
- Excellent communication skills, both face-to-face and in writing
- Digital literacy, confident using Microsoft Office, Google Suites, CRM systems and tablets
- Comfort with outdoor working, manual handling, and physical movement around the borough
- A full and clean driving licence