Location
River Park House, 225 High Rd, London

Hours
36 hours per week

Salary
PO1 (£40,182 – £42,060)

About the Role
The Service Charge Officer role at Haringey Council is a critical position responsible for calculating accurate and transparent service charges for our leaseholders and providing excellent customer service. You will play a key role in achieving the Homeownership Team's targets and contribute to the overall efficiency and success of the organisation. This role offers a platform for personal growth and development, allowing you to refine your leasehold knowledge and expand your professional horizons in a supportive and collaborative environment.

About the Team
The Leasehold Service Charge Team is part of the Homeownership Team, delivering services to around 5,000 leaseholders. The team consists of four specialist groups managing Right to Buy, service charges, Section 20, and income collection. The team values teamwork, attention to detail, and effective communication.

About Haringey
Haringey is a vibrant and diverse borough, known as the “rebel borough” and the 2027 London Borough of Culture. It is a place full of creativity, personality, and community spirit. The council champions equality, inclusivity, and innovation, with staff embodying values of Caring, Creative, Courageous, Collaborative, and Community-focused. Working here means being part of a forward-looking organisation committed to making a positive difference for all residents.

Working for Haringey
Haringey Council is committed to creating an inclusive workplace culture where all employees feel valued and supported. Benefits include 31 days leave plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme, and access to various discount schemes across leisure and culture.

Experience
Experience in leasehold service charges is essential. Proven ability to deliver excellent customer service and manage service charge calculations accurately.

About You
You are a customer-focused individual with a strong drive to excel. You demonstrate impeccable written and verbal communication skills and maintain professionalism in all interactions. You work well within a team and pay close attention to detail.

Qualifications
Relevant qualifications or experience in leasehold management or property services will be advantageous but are not explicitly stated as mandatory.