Peabody have recently restructured the service charge function to align more closely with our local delivery model and our aim of getting closer to residents. We are also expanding the team, so we have the capacity to improve the service in line with the changes proposed in the upcoming Leasehold and Freehold Reform Act 2024. Your typical day could start with responding to resident enquiries both via phone and email. Then you might be analysing costs to ensure service charge bills are accurate, before heading across to meet with a neighbourhood, property service or estate service teams to ensure that service charges are reflective of the service we are providing. As a Service Charge Specialist you’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Service Charge team, playing a crucial role supporting our residents and ensuring they have the correct and relevant information regarding their service charges. With a particular focus on ensuring charges are transparent and reasonable, you’ll actively work with residents in the management of their service charges developing and improving Peabody’s service to them and ensuring we take full account of residents’ views and concerns. You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. You’ll need to be in the office for two days per week and the remaining time you’ll be able to work remotely. Your role covers all aspects of Service Charge calculation and enquiry management– everything from analysis of costs, evidence gathering and complaint resolution. If you’re creative in your problem-solving, energised by supporting your customers and, like us, committed to doing the right thing, we want to hear from you. To be successful in this role, you’re: committed to first class customer service resilient with a positive, flexible, compassionate and can-do approach organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively experienced in accounting processes relating to service charges along with service charge legislation and best practice understanding Here are just a few of the benefits of working at Peabody: 30 days’ annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Victoria at [email protected] We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place week commencing week commencing 12th August PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.