Location
London (Hybrid role - minimum 2 days per week at Westminster Bridge Road office)

Hours
Full Time

Salary
£42,435 per annum

About the Role
As a Service Charge Specialist at Peabody, you will use your experience managing service charges to support residents by ensuring their charges are accurate, transparent, and reflective of the services provided. No two days are the same. You may start your day responding to resident enquiries by phone or email, then analyse costs to ensure service charge bills are accurate. Later, you could be meeting with neighbourhood, property services, or estate services teams to ensure charges reflect the services being delivered. Throughout the day, you will build relationships, solve problems, and ensure residents have the information they need. You will be responsible for managing all aspects of service charge calculation and enquiry resolution, analysing costs, responding to resident queries, collaborating with teams across the business, and ensuring residents receive clear and relevant information.

Why Join Us?
When you join Peabody, you become part of a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We are committed to creating a workplace where everyone feels supported, included, and empowered.

What We Offer
30 days’ annual holiday plus bank holidays
Two additional paid volunteering days each year
Flexible benefits scheme including family friendly benefits and access to a discount portal
4 x salary life assurance
Up to 10% pension contribution

Experience
- Proven experience working with and managing service charges
- Experience managing the reconciliation and budgeting process
- Knowledge of accounting processes relating to service charges, including relevant legislation and best practice

About You
- Commitment to delivering first-class customer service
- Strong problem-solving skills and ability to build effective relationships
- Collaborative approach to working with teams across the business

Qualifications
- A professional qualification such as CIH or IRPM is desirable but not essential