Requirements: To be successful in this role, you should possess the following: Experience: Proven experience in a similar role, preferably within a healthcare or IT support environment. Technical Skills: A good understanding of IT systems, hardware, and software. Familiarity with common service desk tools and incident management systems. Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. Customer Focus: A strong commitment to providing exceptional customer service and a proactive approach to problem-solving. Team Player: Ability to work collaboratively with a diverse team and stakeholders. Flexibility: Willingness to work in a fast-paced environment and adapt to changing priorities. Please see the attached Job Description and Person Specification for a full description of the main responsibilities.