Location
B&Q Sidcup

Hours
Full time, Part time or Job Share - Permanent Contract, 36.75 hours per week

Salary
Up to £35,500 per annum (Inclusive of £0.90 per hour store specific location allowance) + Bonus + Pension + 6.6 Weeks Holiday

About the Role
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service. You will create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.

In this role you will:
- Lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team
- Oversee safety, security & compliance routines across the store through your shift lead team
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service

Experience
Proven ability to lead teams and deliver exceptional customer service. Experience in retail or customer-facing environments is highly desirable.

About you
- Obsessed about our customers and attentive to their needs
- Objective with the ability to review safety compliance and other operational matters clearly
- Strong emotional intelligence with the ability to influence and motivate others
- Skilled problem solver who can engage and bring others along
- Confident in delivering feedback and managing challenging situations

Qualifications
No specific qualifications required, but a passion for leadership and customer service is essential.