Location
London, UK
Hours
US office hours: 14:00 - 21:30 GMT
Salary
Competitive salary offered
About the Role
This role supports our US team, requiring UK-based candidates to work US office hours. As a Solutions Engineer, you will be responsible for delivering the "Technical Win" throughout the sales cycle by expertly demonstrating the Natterbox platform, including our AI Agent products, and illustrating the real value they provide to existing and potential clients. You will deeply understand customers' business challenges and collaborate closely with Account Executives to position Natterbox and design tailored solutions.
You will explain technical details clearly to both technical and non-technical audiences, acting as a trusted product expert. This role is ideal for someone genuinely excited by AI, who actively integrates the latest AI tools into their daily workflow for research, solution design, documentation, and demo building. We seek curious individuals who proactively experiment with new AI tools and translate that curiosity into scalable team-wide practices, not just personal productivity hacks.
Key responsibilities include building strong stakeholder relationships to foster trust, delivering personalized product demonstrations showcasing Voice AI Agents, collaborating with Salesforce and other partners to design detailed customer solutions, challenging prospects with best practices and industry knowledge, professionally documenting solutions in formal Scopes of Work, running Proof of Concepts (POCs) when required, championing new product releases especially AI features, and sharing AI-driven innovations with the wider team.
You will stay abreast of developments in AI and conversational AI, bringing fresh ideas to enhance how we sell and demo the platform. Working closely with the wider Solution Engineering team, you will suggest and implement initiatives that leverage AI to reduce manual effort and scale team output. Additionally, you will manage feedback from customers and relay insights to relevant departments to continuously improve our offerings.
Experience
- Minimum 2 years in roles delivering complex product demonstrations
- Experience within the Salesforce ecosystem; certifications preferred
- Proven track record supporting the sale and positioning of technical products and services
- Experience completing tenders, RFIs, and RFPs
- Familiarity with telephony systems and industry terminology is preferred
- Regular use of AI tools for research, writing, coding, or workflow automation is highly desirable
- Exposure to conversational AI, voice AI, or LLM-based products as a builder, seller, or power user is a strong advantage
About You
- Exceptional communication and presentation skills
- Ability to manage multiple Account Executives and confidently prioritize workload
- Strong organizational skills with full technical ownership of opportunities
- Excellent documentation skills, able to simplify complex technical details including AI and voice technology for diverse audiences
- Strong problem-solving and solution design capabilities focused on delivering business value
- Genuine enthusiasm for AI and comfortable experimenting with new AI tools
- Practical understanding of modern AI technologies (LLMs, AI Agents) and ability to explain AI credibly to both technical and non-technical stakeholders
Qualifications
Relevant certifications within Salesforce or AI-related fields are preferred but not mandatory. A passion for AI and technology, combined with proven experience, is essential.