Location
The Orchards Housing Office, Broadmead Road, Ilford, IG8

Hours
Full Time - 36 hours per week

Salary
£45,750 per annum

About the Role
Are you ready to play an important role in supporting the delivery of specialist and complex repairs and maintenance cases in one of London’s most ambitious and diverse boroughs? Redbridge Council is seeking a Specialist Maintenance Team Surveyor to support managers in delivering a first-class service to tenants and leaseholders while ensuring compliance with all regulatory and statutory requirements.

This role involves conducting property inspections, preparing detailed technical reports, and coordinating remedial works to ensure legal compliance and tenant satisfaction. You will be pivotal in minimising risk and financial liability for the council.

You will champion the customer experience to improve satisfaction and manage expectations effectively.

As a Specialist Maintenance Team Surveyor, you will work proactively with internal and external stakeholders to manage complex specialist cases requiring significant works, ensuring a seamless and supportive experience for tenants impacted.

Key responsibilities include investigating claims in line with legal obligations under the Housing Act and related legislation, inspecting properties, identifying defects, and recommending appropriate remedial actions.

Additional duties include preparing technical reports, schedules of works, and cost estimates; supporting the Aids & Adaptations and Home Improvement Team with Disabled Facilities Grant works; acting as the council’s representative in legal proceedings by providing expert evidence; liaising with tenants, contractors, and legal teams to resolve claims and repair issues efficiently; overseeing contractors to ensure high-quality remedial works within agreed timescales and budgets; maintaining accurate records; preparing and agreeing valuations, variations, post inspections, and final accounts; providing professional advice on complex repairs; and contributing to policy development to reduce claims and improve service delivery.

Experience
- Proven experience investigating and resolving housing claims including disrepair, damp, and mould.
- Experience preparing schedules of works and managing contractors.
- Experience supervising contractors/sub-contractors to ensure work is completed within agreed timescales and preventing contract exploitation.
- Demonstrable knowledge of housing legislation including the Housing Act, Landlord and Tenant Act, HHSRS, and Awaab’s Law.
- Thorough knowledge and understanding of Health and Safety requirements related to the construction industry.

About You
- A team player who genuinely cares about delivering excellent service.
- Passionate about supporting staff and tenants, fostering a positive and thriving work environment.
- Able to work proactively with multiple stakeholders to manage complex cases effectively.

Qualifications
- HNC or equivalent qualification in a construction-related field with relevant practical experience to demonstrate competence.
OR
- Equivalent knowledge and skills gained through significant and relevant experience in building, surveying, or a similar construction-related environment.