The post holder will work under the direction of the Consultants in Head & Neck Surgical Oncology and be directly responsible to the Clinical Lead. He or she will be expected to: Clinical: Provide a courteous and efficient H&N 2 week-wait service to all users by actioning all enquiries & queries accurately and promptly thus enabling patients, referrers and clinicians needs to be met/exceeded Provide high quality management of H&N patients Be directly involved in the administration of patient investigations according to departmental operating procedures e.g. blood testing, imaging, biopsy Deliver the clinical protocols for all H&N patients to ensure that processes and procedures in place conform to local and national standards Ensure that the whole team is aware of the process and protocols in place for a patient requiring H&N care. Ensure that the appropriate patient pathways defined for the internal referral of patients who require such treatment are in place. Undertake continuing professional development / local mandatory training and be aware of any new clinical developments, and to regularly update his/her skills and clinical practice. Undertake teaching and training for all levels of staff which will include undergraduate medical students, trainees as well as support staff. To prepare for and undertake the protective interventions that you are responsible for in a manner that is consistent with evidence based practice and maintaining patient safety. Quality Assurance & Safety Develop quality improvement and audit projects in keeping with hospital policies Contribute towards developing, monitoring and reviewing the service including preparing reports as required Ensure that all electronic records are completed fully with all relevant data documented Ensure that appropriate quality assurance structures and governance are in place and any variations in the service delivery and need are raised with the Consultant/Clinical Lead and the Clinical Director immediately Conform to the Trust incident reporting guidelines Maintain an awareness of the ongoing changes in relation to H&N practise Deliver the service provision to ensure that NHS 2 week-wait service delivery targets are met Undertake any training necessary to fulfil duties of the post, including mandatory training e.g. basic life support, fire training and data protection Administrative: Undertake all patient related administration in keeping with locally agreed timeframes to support clinical care Deal with complaints efficiently and effectively in line with Trust guidelines under supervision of the relevant Consultant Attend all departmental/divisional and hospital meetings Undertake effective communications with all users of the service, including referrers General To act with probity and professionalism in adherence to general medical council (GMC) good medical practice standards / general dental council (GDC) focus on standards principles. To be familiar with and adhere to the GSTT values To comply with the Trusts Diversity & Equality Policy and treat staff, patients, colleagues and potential employees with dignity and respect at all times and apply Trust values at all times. To take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and adhering to incident reporting policy and procedure. To take personal responsibility for ensuring that GSTT resources are used efficiently and with minimum wastage To comply with Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies for hand hygiene, use of personal protective equipment and safe disposal of sharps. To be aware of and adhere to all Trust policies and procedures, the health and safety at work act and the general data protection regulations Other These guidelines are provided to assist in the performance of the contract but are not a condition of the contract. The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. The post-holder will be required to undertake appraisal as per GMC and Trust Guidance. Personal Development will be encouraged in compliance with GMC and Royal of Colleges guidelines.