Location
Kingston upon Thames, Zone 6 with excellent transport links in and out of London.

Hours
Full Time (hours not specified)

Salary
£38,739 per annum

About the Borough
Kingston is a vibrant and diverse university town with a rich sense of community shared across the borough and its residents. It boasts an idyllic riverside location, a mix of modern and historic town centre, excellent shopping and restaurants, as well as extensive open parklands and cycle routes that connect the district town centres, making it an enjoyable place to live and work.

About the Service and Team
The Kingston Hub is one of three locality teams supporting vulnerable residents under the Care Act 2014. The team consists of 15 members including qualified and unqualified staff, senior practitioners, and a team manager. The team embraces the STAR values: Supportive, Transparent, Appreciative, and Respectful in daily practice.

About the Role and Our Ideal Candidate
As a Support Coordinator, you will manage and support a diverse range of casework including referrals, initial screenings, assessments, and reassessments applying the Care Act 2014 criteria. You will liaise with external organisations such as GPs, hospitals, health professionals, and care providers, work with families, and implement care services. You will undertake reviews for customers with long-term needs, ensure adherence to statutory timelines, address safeguarding concerns, and obtain financial information for accurate assessments. You will also participate in the duty system when required.

You will work rigorously within the statutory framework for community care, adhering to and providing feedback on council policies related to assessment, care management, and occupational therapy. Accurate and timely case recording is essential, along with compliance with safeguarding policies, Equal Opportunities, Health & Safety, and other relevant legislation.

You will promote early intervention, prevention, customer choice and control, universal services, and social capital building within the community. A strong awareness of the cost implications of support planning is required, including advising customers on financial consequences for themselves and the local authority.

Effective communication and teamwork are vital for success in this role. You will contribute to personal and team performance and development, aligned with One Council policies.

Maintaining confidentiality in line with the Data Protection Act and other policies is essential. You may be required to perform other duties commensurate with the grade of the post.

Our Offer to You
We provide a supportive, friendly, and collaborative environment to help you grow and develop your career and skills. We encourage innovation and value your ideas. Benefits include generous annual leave (25-32 days plus bank holidays, pro-rata for part-time), enhanced family leave, three volunteering days per year, hybrid and flexible working arrangements, access to learning and development courses, discounts at local shops and leisure facilities, interest-free season ticket loans, Local Government Pension Scheme, bicycle loan and cycle to work schemes, electric vehicle leasing, and confidential health, wellbeing, and counselling support.

Application Process
Apply online outlining your skills, abilities, and experience relevant to this role. We value authenticity and expect personalised responses demonstrating your motivation and alignment with our STAR values. The closing date is indicative; early application is advised as the vacancy may close once sufficient applications are received.

We anonymise applications to reduce bias and encourage diverse interview panels. We are committed to removing barriers and enhancing workforce diversity.

Additional Information
We are proud to be a diverse and welcoming borough, supporting family-friendly and inclusive employment policies, flexible working, staff engagement forums, and inclusive networks. We are a Disability Confident employer and guarantee interviews for disabled applicants meeting essential criteria. As an accredited London Living Wage employer, all employees receive the London Living Wage.

Note: Sponsorship for work visas is subject to eligibility and budget and cannot be guaranteed for all roles.

Experience
Experience working with vulnerable adults under the Care Act 2014 is essential. Proven ability to manage casework, conduct assessments, and liaise with external organisations is required.

About you
You are committed to supporting vulnerable residents to maintain independence, with excellent communication and teamwork skills. You demonstrate the STAR values: Supportive, Transparent, Appreciative, and Respectful. You are proactive in promoting early intervention, prevention, and customer choice. You maintain confidentiality and work within statutory frameworks and policies.

Qualifications
Relevant qualifications in social care or related fields are desirable. Commitment to ongoing personal and professional development aligned with One Council policies is expected.