Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ is one of the UK’s busiest and most successful NHS foundation trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. Evelina London Children’s Hospital cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. The hospital leads specialist service networks to ensure children receive local care with access to specialist expertise when needed. The adult community services teams work closely with GPs, local authorities and voluntary organisations to improve patient care through innovative approaches.

The Team Leader will lead a team of patient access coordinators, providing high quality administrative support to the Evelina Outpatients department. This role involves managing day-to-day team operations, supporting ongoing projects, and ensuring effective internal and external communication. The post holder will work in a busy office environment, handling complex and sensitive issues with minimal supervision and liaising with a multidisciplinary team.

The directorate includes 17 services treating a wide range of paediatric conditions, with specialist neonatal intensive care, a children’s emergency department, nurse-led day-case facilities, a sleep centre, and neuro-rehabilitation services. The team supports over 75,000 outpatient attendances and 14,000 day-case procedures annually, and also provides community nursing care. The directorate is closely integrated with King’s College London, delivering significant research and development programmes and leading system-wide improvements in child health services.

Experience
- Extensive business administration experience demonstrating understanding of key administrative support functions
- Experience working in a customer service setting

About you
- Excellent interpersonal and communication skills face to face, on the telephone and in writing
- Ability to plan, organise and prioritise workload for self and junior staff to meet deadlines
- Motivated to support and develop staff to maximise contribution to patient care
- Confident decision maker able to handle competing priorities
- Ability to work methodically in a busy environment and maintain attention to detail
- Ability to develop and maintain good working relationships at all levels
- Able to handle confidential and sensitive information appropriately
- Commitment to equality, diversity and inclusion principles

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of formal further training in short courses and experience of a range of administrative practices
- Desirable: Understanding of Trust hospital and community systems (e.g. EPIC, ERS, Carenotes)
- Proficient in IT systems including Microsoft Word, Outlook and Excel with advanced keyboard skills