Location
First Avenue House, 42-49 High Holborn, London

Hours
Full Time - 37 hours per week. Flexibility required to meet business needs. Part-time, flexible, and job-sharing working patterns may be considered where agreed prior to appointment. Hybrid working is not available; this role is fully office based.

Salary
£33,551 per annum

About the Role
Join HM Courts & Tribunals Service (HMCTS) as a Team Leader within the Court of Protection jurisdiction. This specialist court deals with decision making for adults and some children who may lack capacity to make decisions themselves, focusing on property, financial affairs, healthcare, and personal welfare matters. You will manage and plan the workload of a team providing administrative support and excellent customer service to stakeholders including judiciary, mediators, and management. Your leadership will ensure the team is organised, fully skilled, and equipped to meet work objectives using Standard Operating Procedures and continuous improvement tools. You will also assist in delivering performance against targets, playing a pivotal role in maintaining justice and service excellence within HMCTS.

Experience
Proven ability to motivate and support a team to deliver excellent customer service and achieve effective performance. Experience working in an administrative role within a customer-focused environment. Proficiency with IT and Microsoft software packages.

About you
Excellent communication and organisational skills. Customer-focused with a commitment to delivering high-quality service. Ability to lead and manage a team effectively, ensuring adherence to procedures and continuous improvement. Flexible and adaptable to changing business needs.

Qualifications
Specific qualifications are not detailed; however, relevant experience and skills in administration, leadership, and customer service are essential.