Location
London / National - Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Hours
Full-time, part-time, and flexible working options available

Salary
£42,914 per annum

About the Role
HM Courts and Tribunals Service (HMCTS) supports the judiciary across England and Wales by running courts and tribunals and processing outcomes. As part of the Ministry of Justice, HMCTS Digital and Technology Services (DTS) provides specialist IT and digital support. DTS offers excellent training opportunities, flexible working, an inclusive culture, and values your opinion.

The Business Analyst will deliver agreed business analysis outcomes including gathering and documenting business requirements, managing stakeholders, and identifying and tracking risks, issues, and dependencies. You will support understanding data management needs from a business perspective and apply a range of business analysis tools and techniques tailored to different stakeholders and scenarios.

This role offers the opportunity to develop your business analysis skills further while building strong relationships with senior stakeholders and progressing as a key member of the Business Analysis community.

Key Responsibilities
- Define project scope, goals, and objectives with Lead Business Analyst and senior stakeholders
- Understand project landscape including sponsors, stakeholders, subject matter experts, and delivery milestones
- Produce business analysis delivery plans to support project planning and set stakeholder expectations
- Lead workshops and stakeholder engagement to gather, refine, and validate requirements
- Manage delivery of business analysis outputs, monitoring risks, issues, dependencies, and constraints
- Support business analysis activities across the full project lifecycle including procurement, design, build, testing, and deployment
- Ensure business processes and policy objectives are clearly understood and reflected within product and delivery teams
- Support delivery of business and technology change, contributing to product and service development
- Lead problem definition and analysis with clear, structured investigation
- Collaborate with user researchers, service designers, and technical architects to inform strategic decision-making
- Define success measures and monitor performance throughout the service lifecycle
- Assess delivery approaches and measure outcomes to support continuous improvement
- Contribute to development and refinement of business cases with high-quality evidence throughout the product and service lifecycle

Experience
- Extensive experience applying business analysis principles, tools, and techniques
- Proven ability to gather and analyse information to develop recommendations for service improvements
- Experience working with both technical and non-technical stakeholders to ensure clear understanding and communication of requirements
- Ability to analyse large volumes of complex information and develop practical solutions
- Experience designing, interpreting, and executing test plans
- Strong facilitation skills to bring together diverse stakeholders and reach shared understanding
- Experience working in multidisciplinary teams alongside product managers, user researchers, and service designers
- Good understanding of agile methodologies and experience working in agile delivery teams
- Ability to model complex processes across multiple business functions or programmes
- Skilled at identifying and managing risks, issues, assumptions, and dependencies across services

About You
- Proactive with a commitment to continuous improvement and adoption of business analysis best practices
- Excellent stakeholder engagement and communication skills, both written and verbal
- Demonstrated problem-solving ability and experience delivering at pace as part of a team
- Ability to make informed decisions within agreed parameters
- Strong knowledge of HMCTS, particularly within a digital environment, or experience within a similar organisation

Qualifications
No specific qualifications are mandated; however, experience aligned with the Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Framework is essential. Candidates should demonstrate capability in:
- Changing & Improving
- Making Effective Decisions
- Adapting to delivery methodologies
- Stakeholder Relationship Management
- Context, Problem and Option Analysis
- Business Process Improvement