Location
Central London / National - Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Hours
Full Time - Permanent role

Salary
£85,257 per annum

About the Role
HM Courts and Tribunals Service (HMCTS) supports the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate providing IT and digital support. DTS offers brilliant training opportunities, flexible working, an inclusive culture, and values your opinion.

We are recruiting for 3 Lead Interaction Designers to lead the profession across multiple complex services within jurisdictional areas, including criminal, civil and family courts, tribunals, and cross-cutting services such as scheduling and listing.

You will set direction and standards to assure best practice in user-centred design, develop HMCTS' design maturity by influencing, leading and mentoring others alongside other design leads. You will support a culture of learning and experimentation by creating an inclusive, productive environment for designers.

You will advocate for citizen, professional and judicial users at a strategic level using evidence-led approaches and champion their needs on- and off-line to influence decision-making.

Key responsibilities include:
- Setting an ambitious vision for user-centred design at HMCTS
- Defining, developing and embedding design standards to ensure inclusivity, accessibility and ease of use
- Working closely with service owners, profession leads and the Head of UCD to set and communicate strategy
- Collaborating with other profession leads to champion digital transformation and improve capability
- Supporting recruitment and professional development of a talented and diverse design team
- Leading Communities of Practice to inspire learning, sharing best practice and collaboration
- Acting as a leader in the cross-government design community, sharing work and developing best practice

Experience
- Proven ability to grow talent and develop design culture by creating a collaborative and inclusive environment
- Experience coaching and mentoring designers and coordinating communities of practice
- Strong grounding in user-centred design across multiple or highly complex services
- Ability to provide direction on appropriate tools and methods, support agile multi-disciplinary teams, and advocate for user-centred design
- Experience creating high-quality, compelling design concepts and rapid prototyping
- Experience advocating for end-to-end user-centred design at a strategic level across teams, departments and organisations
- Ability to interpret senior leaders’ and stakeholders’ needs, using design thinking to solve complex organisational challenges and influence strategy

About you
- Knowledge of what good public services look like and how to design in an inclusive, accessible way
- Strong leadership and communication skills to influence and collaborate effectively
- Commitment to fostering an inclusive and diverse working culture

Qualifications
- While specific qualifications are not detailed, alignment with the Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks is expected
- Experience and behaviours will be assessed through application and interview processes including presentation and technical assessments

Desirable
- Experience designing at scale and in technical environments