Location
Crossness Sewage Treatment Works, SE2 9AQ, Abbey Wood, South East London

Hours
36 hours per week, Monday to Friday, 9am–5pm

Salary
Up to £30,160 per annum depending on skills and experience

About the Role
Step into a role that genuinely matters. You’ll join a highly engaged, professional team at the heart of protecting our environment, our customers and our assets. If you’re enthusiastic, love variety and thrive in a team that gets things done, this is your chance to shine. You’ll handle Trade Effluent applications, raise charges and consent fees, and be the friendly, confident voice supporting customers through calls, letters and enquiries.

Key responsibilities include completing and managing temporary case assessments, preparing legal documentation and monthly internal reports, and advising customers and retailers with queries. The role requires building strong relationships with retailers and customers alike to ensure excellent customer service. You will also support trade effluent team members with documentation and PPE requirements. Interaction with other departments such as Wholesale Market Services, Asset Planning and Operational Process Scientists is an important part of the role.

Join Thames Water and contribute to a team dedicated to delivering excellent service while protecting vital water resources and infrastructure.

Experience
- Experience in customer-facing roles providing excellent customer service.
- Ability to work within a team environment.
- Ability to work to timescales and targets.
- IT literate and fully adept in using MS Office programs.
- Experience in the water industry, knowledge of Thames Water systems such as TERMIS, Salesforce, SAP supply chain, and financial or regulatory experience would be beneficial.

About you
- High level of attention to detail with a logical and analytical mind.
- Ability to evaluate, interpret and effectively communicate written data and information from diverse sources.
- Excellent communication, relationship building and negotiating skills for liaising with external parties and stakeholders at all levels.
- Ideally hold a valid UK driver’s licence and have access to a car due to the remote location of the site.

Qualifications
No specific qualifications are required; however, relevant experience and skills as outlined above are essential.