Location
Beckton (STW) - Hybrid role

Hours
36 hours per week, Monday to Friday

Salary
£33,450 to £38,000 per annum (depending on skills and experience)

About the Role
Are you interested in developing new skills? We are looking for a Trade Effluent Billing Technologist to join our team, supporting the accurate and fair billing of trade effluent services for our business customers. You will ensure Trade Effluent charges are calculated and raised correctly for non-domestic customers. Your role will involve communicating with retailers, other water companies, and internal teams to resolve billing queries and ensure compliance. You will respond to retailer enquiries within set service levels, providing clear and accurate information. Additionally, you will support the Trade Effluent team in meeting regulatory obligations under the Water Industry Act 1991 and MOSL Market Codes. Building strong working relationships with retailers to improve performance measures such as BRMEX scores will be key. Delivering excellent customer service to retailers and customers will help maintain Thames Water’s reputation.

Benefits
26 days holiday per year, increasing to 30 with length of service (plus bank holidays). Generous Pension Scheme through AON. Access to a wide range of benefits to support your health, wellbeing, and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance. Thames Water offers meaningful career opportunities, flexible working arrangements, and a supportive environment where you can make a difference every day.

Experience
Experience in customer-facing roles with a focus on delivering quality service. Strong communication, relationship-building, and negotiation skills across different stakeholders. Confidence working with data and interpreting written information. IT literate and comfortable using Microsoft Office.

About you
Committed to providing excellent customer service and building strong working relationships. Able to work collaboratively with internal teams and external partners. Motivated to learn and develop new skills in a regulatory and compliance-driven environment.

Qualifications
No specific qualifications are required; however, relevant experience and a positive attitude towards learning and development are essential.