Location
London

Hours
Full Time

About the Role
The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere.

We are looking for a Technology Supplier & Contract Manager to join our Product & Technology organisation, reporting to the Project Portfolio Management Director. In this role, you will be responsible for the operational management, governance and commercial oversight of our strategic technology suppliers. You will ensure our technology partners consistently deliver against contractual commitments, service levels and business objectives while driving value throughout the supplier lifecycle.

Working closely with colleagues across Product & Technology, Procurement, Finance, Legal, Security and our supplier partners, you will strengthen supplier relationships, improve governance, manage risk and identify opportunities to optimise commercial performance across software, SaaS, cloud, infrastructure and managed service providers.

Key Responsibilities
- Manage the day-to-day operational performance of strategic technology suppliers and service providers.
- Develop and maintain supplier governance frameworks, performance scorecards and service review processes.
- Build strong supplier relationships while holding vendors accountable for contractual commitments, KPIs and SLAs.
- Drive continuous service improvement through structured performance reviews and improvement plans.
- Identify and mitigate operational, commercial, security and compliance risks across the supplier portfolio.
- Manage the operational lifecycle of technology contracts, including onboarding, renewals, extensions and supplier exits.
- Maintain oversight of contract renewal dates, commercial obligations and key contractual milestones.
- Partner with Procurement and Legal on supplier renewals, contract negotiations and new supplier engagements.
- Identify opportunities to optimise technology spend, licensing models and commercial value.
- Support budgeting, forecasting and financial governance for third-party technology expenditure.
- Produce regular reporting on supplier performance, contractual status, risks and financial exposure.
- Facilitate governance forums with internal stakeholders and strategic suppliers.
- Support audit, regulatory and third-party risk management activities.
- Continuously improve supplier management processes, controls and governance standards.

Experience
Proven experience managing technology suppliers, vendor relationships or IT service providers within a complex organisation. Strong understanding of Supplier Relationship Management (SRM) and post-contract supplier governance. Experience managing enterprise technology suppliers across SaaS, cloud platforms, infrastructure, software licensing and managed services. Sound knowledge of contract governance, service level agreements (SLAs), KPIs, service credits and supplier performance frameworks. Ability to interpret commercial contracts and translate contractual obligations into effective supplier management practices. Commercial awareness with experience managing supplier costs, renewals and value optimisation initiatives. Excellent stakeholder management skills, with the ability to build trusted relationships across technical and business functions. Strong communication, negotiation and influencing skills, with confidence to challenge suppliers constructively. Excellent analytical and organisational skills, including experience producing governance reporting and managing supplier risks. Experience managing multiple suppliers and competing priorities in a fast-paced environment.

About you
Highly organised and proactive individual with strong commercial acumen. Ability to work collaboratively across diverse teams and influence at all levels. Comfortable managing complex supplier portfolios and driving continuous improvement. Adaptable to a fast-paced, evolving technology environment. Committed to upholding high standards of governance and compliance.

Qualifications
Relevant professional experience in technology supplier management or contract management is essential. Formal qualifications in procurement, contract management, or related disciplines are desirable but not mandatory. Knowledge of IT procurement and contract governance processes is advantageous. Familiarity with technology investment business cases, commercial assessments, and software licensing models is beneficial.