Location
London, Stratford (Agile working: 2 days from home, 3 days from office on a rota basis)

Hours
Full Time - 35 hours per week

Salary
Starting at £32,881 per annum

About the Role
Join the Tenancy Progression Team at London and Quadrant Housing Trust (L&Q) as a Tenancy Progression Coordinator. In this role, you will oversee the progression of London Living Rent, Intermediate Market Rent, and Rent to Buy properties, supporting affordable rental options and pathways to homeownership for residents. You will be responsible for managing customer databases, qualifying customer requirements, handling lettings enquiries via phone and email, supporting customers through the tenancy referencing process, and ensuring compliance with lettings regulations. Reporting to the Tenancy Progression Manager, you will play a key role in delivering a smooth and effective customer journey for tenants within these schemes. This is a customer-focused role requiring self-motivation and a keen interest in the London property market.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more. Early applications are encouraged as the vacancy may close before the stated closing date.

Experience
- Knowledge of the London UK lettings market
- Previous tenancy progression experience with ability to negotiate tenancy agreement terms
- Experience working in a fast-paced, target-driven environment with a track record of meeting deadlines

About you
- First class customer service skills
- Exceptional verbal and written communication skills with the ability to collaborate and build stakeholder relationships
- Strong administrative and organisational skills with keen attention to detail
- Self-motivated and customer focused with a keen interest in the London property market

Qualifications
No specific qualifications are stated as mandatory for this role, but relevant experience in tenancy progression and lettings is essential.