Location
Kings Hall Mews, London

Hours
Full Time - 37.5 hours per week

Salary
£32,007 to £35,388 per annum dependent on experience

About the Role
Join our Customer Care team at London and Quadrant Housing Trust (L&Q)! If you are passionate about customer care and prepared to go the extra mile to ensure our customers receive excellent service, this role is for you. As a Customer Care Officer within our Aftercare team, you will be the primary point of contact for customers reporting repairs in their new homes and contribute positively to new schemes that L&Q is developing.

You will need to be confident in engaging with customers, builders, and consultants, enjoy problem solving, and be determined to achieve positive outcomes within strict timeframes. Excellent telephone, organisational, and IT skills are essential, along with the ability to work effectively as part of a team.

This role offers hybrid working with 20% to 40% of your contractual hours worked from the Stratford reporting office. Benefits include an excellent pension plan (up to 5% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, and an Employee Assistance Programme.

Experience
Proven experience in customer service or a similar role is desirable but not mandatory. A strong commitment to excellent customer service and the ability to communicate effectively with audiences at all levels is essential.

About you
Highly motivated, proactive, flexible, and outcomes focused. You must have energy and drive to achieve objectives and be committed to delivering excellent customer service. Strong organisational skills and effective time management are required.

You should be an excellent communicator, confident in engaging with customers, builders, and consultants, and able to work collaboratively within a team environment.

Qualifications
Strong IT skills are essential, particularly proficiency in Excel. There are no specific formal qualifications required, but a positive mindset and willingness to contribute to an exciting and challenging team environment are vital.