Location
Kingston upon Thames

Hours
Full Time (hours not specified)

Salary
£42,060 per annum

About the Borough
Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates a rich sense of community shared across the borough and its residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. The borough has many open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

About the Service and Team
You will be joining a team that sits at the intersection of advice, support, and rigorous enforcement. As the council takes on new responsibilities under the Renters Rights Act 2025, our mission is clear: to be the council’s frontline experts in tenancy law. We protect our residents from rogue landlord practices, intervene in illegal evictions, and work across boundaries—partnering with Legal Services, the Police, and Social Care—to deliver fair, legal, and life-changing outcomes for our residents.

About the Role
The Tenancy Relations Officer is responsible for leading the Council’s response to investigate breaches of private sector housing law, particularly relating to the Renters Rights Act 2025 and the Protection from Eviction Act 1977. The role aims to mediate and intervene between landlords and tenants to successfully resolve disputes, ensuring tenants reside in safe accommodation and landlords are supported in managing their properties. Operating within the Council’s Community Housing and Regulatory Services, this role varies from providing basic housing advice to undertaking enforcement and litigation actions relating to criminal offences such as illegal eviction and harassment, conducting formal interviews under caution, and preparing comprehensive prosecution files for court.

Our Offer to You
As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential by offering a supportive, friendly, and collaborative environment to grow and develop your career and skills. We encourage you to share your ideas, however big or small, which will be fully supported by your colleagues and our dynamic management team.
Employees have access to a wide range of benefits to support work-life balance, including:
- A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time)
- Enhanced maternity, paternity, shared parental, adoption and dependents leave
- Three volunteering days per year in Kingston
- Hybrid working (dependent on role)
- Flexible and agile working arrangements using Google Chromebooks
- Learning and development portal offering a range of courses
- Discounts on local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health & wellbeing and counselling support

Application Process
Apply online outlining the skills, abilities and experience you bring that make you an ideal candidate. Please refer to the requirements outlined in the job profile and ensure your CV details are uploaded correctly.
We value authenticity and expect personalised responses. Applications relying solely on AI-generated content without personal input may be rejected. Transparency is a core value and will be assessed throughout the application and interview process.
The closing date is indicative; we may close the vacancy once sufficient applications are received. Early application is advised to avoid disappointment.
We anonymise applications to reduce bias and encourage diverse interview panels to promote fairness. We are committed to removing barriers and enhancing workforce diversity.

Additional Information
We are proud to be a diverse and welcoming borough, striving to create a workforce that reflects the community we serve. We celebrate differences and welcome applications from underrepresented groups.
We offer family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks.
We are a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria.
As an accredited London Living Wage Employer, all employees are guaranteed the London Living Wage regardless of contract length or type.
The UK’s points-based immigration system affects sponsorship availability, which is subject to eligibility and budget. Sponsorship cannot be guaranteed and is evaluated case-by-case.

Experience
Strong experience in frontline public housing, private rented sectors, or regulatory services is required. Extensive knowledge of housing and tenancy legislation, particularly enforcement, is essential. Experience conducting complex investigations using PACE and CPIA standards is highly desirable.

About You
You will be a confident and knowledgeable professional with the ability to mediate and resolve disputes between landlords and tenants. You should be able to work collaboratively across teams and agencies, demonstrating excellent communication and investigative skills. A commitment to fairness, transparency, and supporting vulnerable residents is important.

Qualifications
Relevant qualifications in housing, law, or related fields are advantageous but not explicitly stated. A strong understanding of tenancy law and enforcement procedures is critical.