Location
London

Hours
Availability windows:
Sunday: 11:00 - 17:00
Monday: 09:00 - 17:00
Saturday: 09:00 - 18:00
Your contracted hours will be scheduled within these availability windows, with at least 3 weeks' notice of your shifts. We guarantee a minimum of 12 hours per week.

Salary
Starting at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments.

About the Role
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

As a Tesco Phone Shop Colleague, you will provide friendly, natural service and get to know your customers. You will provide flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

You will make customer-focused decisions and complete key store routines, understanding how your role supports great service, strong sales, waste reduction, and overall store performance.

What's in it for you?
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
- Flexible working available from day one
- 10% off with your Colleague Clubcard, rising to 15% on pay day weekends, with a second card to share with family
- Free wellbeing services to support your mind, body and life
- Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
- A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
- Uniform provided, plus policies to support you through life's key moments

About Us
Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We are committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone's Welcome.

We understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.

Experience
No specific experience required. A passion for delivering great service and a willingness to learn are essential.

About you
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Qualifications
No formal qualifications are required for this role.