Location
London

Hours
Full Time

Salary
£50,000 per annum

About the Role
We are seeking a User Support Service Manager on a maternity cover basis to join Accurx. In this role, you will lead and manage the user support team, ensuring exceptional service delivery and support for our users. You will be responsible for overseeing daily operations, managing escalations, and driving continuous improvement in support processes. This is an excellent opportunity to contribute to a dynamic and innovative company focused on improving healthcare communication.

Experience
- Proven experience managing user support or service teams
- Strong background in customer service and support operations
- Experience with escalation management and process improvement

About you
- Excellent leadership and communication skills
- Ability to work effectively under pressure and manage multiple priorities
- Proactive, solution-oriented, and customer-focused mindset

Qualifications
- Relevant experience in user support management or related field preferred
- No specific formal qualifications required, but a commitment to delivering high-quality support is essential