Location
Sutton, London Borough of Sutton

Hours
Full Time (hours not specified)

Salary
£44,685 per annum

About the Role
The Wellbeing Options Coach role is focused on sustaining and resettling Sutton's residents at risk of homelessness within the private sector. The aim is to prevent escalation of homeless applications and reduce both the number and length of stay of homeless households in temporary accommodation. This role supports residents with uncertain future renting to maintain tenancies longer-term.

The Wellbeing and Support Team, part of the Housing Advice Service, provides holistic housing and homelessness support. The team’s mission is to support tenancy sustainment, de-escalate homelessness at early signs of risk, and resettle residents into suitable, affordable, and longer-term tenancies. The service ethos is people-focused, responsible, inclusive, empowering, and empathic, ensuring person-centered support for every resident.

The London Borough of Sutton is a vibrant community located less than 30 minutes by train from Central London, known for its award-winning parks, low crime rates, affordable housing, excellent schools, and strong resident engagement. Sutton is investing heavily in health, wellbeing, education, and economic growth, including the development of the London Cancer Hub, which will create thousands of jobs and contribute significantly to the UK economy.

The Council is a key player in the South London Partnership, focusing on strategic growth, regeneration, and investment to make Sutton a great place to live, work, and raise a family.

Our Offer to You
We offer a supportive, friendly, and collaborative environment to help you grow and develop your career and skills. We encourage innovation and value your ideas to improve our ways of working.

Benefits include:
- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time)
- Enhanced maternity, paternity, shared parental, adoption and dependents leave
- Two volunteering days per year
- Flexible working arrangements and Smarter Working Scheme (role dependent)
- Adjustable and agile working using Google Chromebooks
- Learning and development portal with a range of courses
- Discounts on local shops, restaurants, gyms, and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing and counselling support

Application Process
Apply online outlining your skills, abilities, and experience relevant to this role. Please ensure your CV details are correctly uploaded. We value authenticity and expect personalised responses demonstrating your motivation and alignment with our PRIDE values.

We anonymise applications to reduce bias and encourage diversity in our interview panels. We are committed to removing barriers and enhancing workforce diversity.

The closing date is indicative; early application is advised as we may close the vacancy once sufficient applications are received.

Additional Information
We are proud to be a diverse and inclusive employer, welcoming applications from underrepresented groups. We offer family-friendly policies, flexible working, staff engagement forums, and inclusive networks.

We are a Disability Confident employer and guarantee to interview all disabled applicants who meet the minimum criteria. We are an accredited London Living Wage Employer.

Sponsorship for work visas is considered on a case-by-case basis and is subject to eligibility and budget.

Experience
Significant experience providing information, advice, and guidance to the public in complex environments. Experience in motivational interviewing or similar intervention techniques. Proven ability to communicate complex information clearly and concisely in writing and orally. Experience working with vulnerable households and managing risk appropriately.

About You
Good understanding of housing options, housing legislation, benefit entitlements, training and employment opportunities, and the impact of legislative changes such as welfare reform. Able to collect and evaluate relevant information to make informed decisions applying legislation, policies, and procedures.

Customer-focused with diplomacy, empathy, and a desire to resolve issues and find solutions. Creative and innovative in meeting clients’ needs. Able to motivate and support individuals through personal change with an outcome-focused approach.

Strong interpersonal skills to build positive relationships, work cooperatively, respect diversity, challenge inequality, and embrace feedback. Responsible for own learning and development, striving for personal achievement and contributing to organisational success.

Proficient in accurately recording information and maintaining up-to-date case records using appropriate IT systems.

Qualifications
Not explicitly stated, but knowledge of housing legislation, benefit entitlement, and relevant intervention techniques is essential. Commitment to continuous personal development is expected.