Location
UCG Campuses, City of Westminster

Hours
Full Time, Permanent

Salary
£27,396.00 - £28,942.00 per annum (including London Weighting Allowance)

About the Role
The Admissions & Customer Service Officer will provide a high-quality, responsive and student-focused admissions and customer service function, supporting prospective learners from their initial enquiry through to enrolment. You will act as a first point of contact across reception, telephone, email and digital channels, ensuring applicants receive clear, accurate and impartial Information, Advice and Guidance (IAG).
The role supports the full admissions cycle, including enquiries, applications, interview arrangements, offers and enrolment preparation. You will accurately update student records, maintain data quality and work closely with curriculum, MIS, Student Records, Exams, Marketing and Student Services to provide a smooth and welcoming applicant journey.
You will also support open days, enrolment events, applicant days and outreach activity, and may be required to work across UCG campuses, including occasional evenings and weekends during peak admissions and enrolment periods.
United Colleges Group is a leading education provider in London, committed to making a lasting difference in local communities by supporting approximately 16,000 learners annually with a dedicated team of around 1,000 staff.

Experience
- Experience working in a customer-facing role in a busy environment with competing priorities
- Experience using IT systems or databases and handling sensitive or confidential information
- Experience of Further Education, admissions, enrolment or front-line student services is an advantage

About you
- Friendly, professional and approachable with a strong commitment to excellent customer service
- Strong written and verbal communication skills, able to provide clear and accurate information and guidance
- Good organisational skills, attention to detail and ability to manage workload and meet deadlines
- Able to remain calm under pressure and work positively and proactively as part of a team
- Willingness to work flexibly across UCG campuses, including evenings and weekends when required

Qualifications
- GCSE (or equivalent) English and Maths at Grade 4/C or above
- Level 2 qualification in Information, Advice and Guidance (IAG), or willingness to achieve this within probation