The vacancy Your typical day could start with working with residents in their homes and neighbourhoods to understand their immediate needs. Then you might be delivering advice and wellbeing support in the community wellbeing hubs before engaging with external stakeholders in your area to build a strong network of support for our residents. As an Advice and Wellbeing Specialist, you'll deliver proactive and trauma informed support to meet the holistic needs of residents. Your support will be tailored to your resident's needs, and you will work closely with them to understand their wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community. You will empower residents to manage their wellbeing needs by helping them to develop and maintain skills and resilience to lead independent and fulfilled lives. In this Outreach role you'll be working predominantly in our North West London communities, with one day a week currently working from our Brent office. Your role covers everything from working with the Allocations, Financial Inclusion and Neighbourhoods teams to providing peer support to colleagues. If you're passionate about customer service, and resilient with a positive and can-do-attitude, we want to hear from you. To be successful in this role, you're: experienced in working with vulnerable people and providing frontline support and advice experienced in working with complex cases an excellent communicator - both written and verbally exceptionally organised with the ability to self-manage a diverse and varied caseload, and able to prioritise work effectively and produce high quality work Here are just a few of the benefits of working at Peabody: 30 days' annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution This role will require an Enhanced DBS check. The post holder will need to be able to travel using their own transport/public transport. Travel will mainly be across London. Are you ready to apply? Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role, please email Caroline Seery at [email protected] Early applications are encouraged as we reserve the right to close the advertisement earlier than stated. Previous applicants need not re-apply. Interviews will be taking place on the 28th October and 1st November. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.