Location
London Borough of Brent, Civic Centre

Hours
36 hours per week

Salary
£34,998 - £37,692 per annum including London weighting

About the Role
We are seeking a diligent and customer-focused experienced PCN Appeals Officer to join our Parking Services team. This important role involves reviewing and responding to representations and appeals relating to Penalty Charge Notices (PCNs), ensuring that each case is handled efficiently, fairly and in accordance with statutory guidance, relevant legislation and established procedures. The postholder will also be responsible for supporting the debt registration and enforcement processes.

In this role, you will:
- Review and assess representations against PCNs, applying relevant legislation, policies, and procedures.
- Communicate clearly and professionally with members of the public, providing accurate information and guidance regarding parking enforcement and representations.
- Prepare written responses to representations, ensuring clarity, accuracy, and consistency.
- Maintain detailed records of all representations and decisions using company systems.
- Liaise with internal teams and external agencies as required to gather information and resolve cases.
- Contribute to the continuous improvement of the representations process, identifying opportunities for efficiency or enhanced customer service.

Why join us?
At Brent, you will benefit from:
- 27 days' annual leave, rising with length of service, plus bank holidays
- Local Government Pension Scheme with generous employer contributions
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees
- Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
- Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
- Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
- Learning and development opportunities to support your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

Experience
Proven experience of processing representations is essential.

About you
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to interpret legislation and policy.
- Ability to handle sensitive situations with tact and professionalism.
- IT literate, with experience using databases and Microsoft Office.

Qualifications
No specific qualifications are stated; however, a strong understanding of relevant legislation and policies is required.