Location
Royal Military Academy

Hours
37 hours per week

Salary
£30,740 per annum

About the Role
The Ministry of Defence is seeking a highly organised and motivated individual to join the Royal Army Medical Service (RAMS) Regimental Headquarters as the Regimental Headquarters (RHQ) Office Manager, RAMS Benevolence Manager and Committee Secretary. This varied role provides essential office management, governance, welfare and benevolence support to serving personnel, veterans and their families.

The successful candidate will manage RHQ Central Office activities, specialist information systems, security and asset processes, while acting as Secretary to the RAMS and RAMC Benevolence Committees. The role requires professional handling of sensitive information and close engagement with military personnel, welfare organisations and charity partners.

Key Responsibilities include:
RAMS Benevolence Management
- Manage benevolence cases and maintain the Case Management System.
- Produce case files and detailed summaries for serving and retired personnel for committee consideration.
- Liaise closely with key stakeholders.
- Arrange and action BACS transfers in accordance with controls.
- Act as the single point of contact for COBSEO (The Confederation of Service Charities).
- Deliver presentations and provide guidance on the Case Management System.
- Undertake annual system reviews in line with government guidelines.
- Advise on committee Terms of Reference, benevolence governance and processes.
- Engage with personnel leaving the Service to promote access to support.
- Act as Secretary to Benevolence Committees, preparing agendas, reports and recording decisions and actions.

RHQ Office Management
- Manage day-to-day operation of the RAMS Central Office including contractor oversight.
- Line manage one Administrative Officer.
- Serve as subject matter expert for the SCRM (Subscriber Customer Relationship Manager) database including Accreditation and Security Manager responsibilities.
- Act as Army Information Asset Manager (AIAR) for all RHQ RAMS assets.
- Manage Joint Personnel Administration and Management Information Standard Report processes.
- Serve as Archive Manager and Computer Systems Manager for MOSAIC and SCRM.
- Provide a single point of contact for Regimental and Assistant Secretaries regarding travel, costings and payments.
- Troubleshoot complex administrative and operational issues.

Benefits
Alongside the salary of £30,740, the Ministry of Defence contributes £8,905 towards membership of the Civil Service Defined Benefit Pension scheme. The Army encourages flexible working to support a healthy work/life balance.

Additional benefits include:
- 25 days paid annual leave rising to 30 days after 5 years’ service
- Highly competitive pension scheme with 28.97% contribution
- Personal and professional development opportunities
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP)
- Enhanced parental and adoption leave
- 6 days special leave per year for volunteering activities
- Learning and development support including modern apprenticeships and professional body membership

Please note this post does not offer relocation expenses and external recruits new to the Civil Service will be subject to a six-month probation period.

Experience
- Proven office management, administrative or business support experience.
- Demonstrated management ability including managing competing priorities and workloads.
- Competence and experience in Microsoft Office applications and digital systems.
- Awareness of accounting and finance processes.
- Experience handling sensitive and confidential information with discretion.
- Ability to build effective working relationships with internal and external stakeholders.

About You
- Strong written and verbal communication skills, including accurate record keeping of decisions.
- Professional, organised and motivated individual capable of managing complex administrative and operational issues.
- Ability to engage closely with military personnel, welfare organisations and charity partners.
- Ability to work collaboratively and deliver high-quality service under pressure.

Qualifications
- Previous military or Defence knowledge is desirable but not essential.
- Knowledge of welfare, benevolence or charitable support processes is advantageous.
- Experience with case management systems, databases or information assurance responsibilities is preferred.