65 Shepherd's Bush Green, London

Assistant Front Office Manager

Ennismore Careers

Hospitality

Negotiable

Description

Location
65 Shepherd's Bush Green, London

Hours
Full Time (hours not specified)

Salary
Competitive salary

About the Role
Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from arrival, throughout their stay, until departure. Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences and comfortable turning to you with questions. Support the Duty Managers and work closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. Deputise for the Front Office Manager in Head of Department tasks, particularly during their absence. Contribute to business success by managing rates, overbooking levels, and working with the team to maintain a full and happy house. Ensure smooth operations and a sharp appearance, finding solutions to any issues. Handle compliance, departmental budgeting, and build relationships with wider heads of department and Hoxton teams.

Requirements

Experience
Previous hospitality experience in a Duty Manager or Assistant Front Office Manager role is an advantage but not essential. Demonstrated experience in coaching and developing a team. Experience handling a variety of guest requests successfully. Familiarity with Opera or similar front desk operating systems and understanding of GDS is a strong advantage.

About you
You know how to provide a great and memorable guest experience, whether for guests staying or visiting for food and drink. Passionate about team development and creating a positive impact on people you interact with. You are approachable, supportive, and confident in your leadership. You embrace doing things differently and are willing to try new approaches. You work well in a team that supports each other and enjoys having fun along the way. You leave egos at the door and focus on getting things done.

Qualifications
No specific qualifications required. A passion for hospitality and a positive, can-do attitude are essential.

Benefits

Additional Information What’s in it for you… Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Expiry date: 26/08/2026

Assistant Front Office Manager

Company:

Ennismore Careers

Job Type:

Full-time

Location:

65 Shepherd's Bush Green, London