Location
65 Shepherd's Bush Green, London

Hours
Full Time - Hours to be discussed during the interview process

Salary
Competitive salary with eligibility to participate in the company discretionary bonus scheme

About the Role
Lead a dynamic front of house team across Chet’s, Room Service, The Lobby, and our events space, The Apartment. Both guest and team experience will be at the heart of everything you do. You will lead by example, keeping your team involved, motivated, empowered, and supported, ensuring they are confident in delivering exceptional Hox experiences for our guests and comfortable approaching you with questions. Drive revenue through well-planned initiatives and incentives, alongside a strong understanding of the guest booking and profiling system. Maintain a firm grip on the P&L and take ownership of restaurant business costs, always striving for efficient solutions while maintaining high quality and top-notch experiences. Work closely with the Head Chef to ensure smooth collaboration between front of house and back of house operations.

Experience
- Proven track record of leading large teams in restaurants, kitchens, and bars
- Minimum 2 years’ experience in a similar restaurant management role within a busy, bustling environment
- Experience in budgeting, forecasting, and managing financial expectations of a successful restaurant and bar business
- Ability to manage budgets on a daily, weekly, and monthly basis and report detailed results and trends to the Director of F&B

About you
- Exceptional attention to detail in a fast-paced environment, able to juggle multiple priorities while maintaining accuracy
- Passionate about hospitality and creating memorable experiences for guests and colleagues
- Natural leader who inspires trust and brings others along on a journey
- Open-minded, willing to try new approaches and do things differently
- Team player who supports colleagues, leaves egos at the door, and enjoys working hard while having fun
- Looking for a workplace where individuality is valued and encouraged

Qualifications
- While specific qualifications are not listed, a strong background in restaurant management and financial oversight is essential
- Commitment to ongoing learning and development within the hospitality industry