Location
65 Shepherd's Bush Green, London

Hours
Night shifts with a smaller team; confidence and ability to work independently are essential.

Salary
Competitive salary

About the Role
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Manage the arrival and departure processes for all guests, ensuring adherence to all standard operating procedures. Handle in-house guests’ requests and record all feedback according to procedures. Ensure accuracy of guest billing, financial transactions, and the Reception float. Maintain accurate data in all systems and provide necessary daily reports for all departments. Complete night reception tasks correctly and accurately in line with standard operating procedures. Quote guests the correct rates as per the selling strategy and website. Answer all telephone calls promptly and efficiently. Monitor guests and their property to minimize security alerts. Report maintenance issues to the appropriate department and verify completion. Maintain the integrity and cleanliness of public and back of house areas, correcting deficiencies immediately. Collaborate with hotel teams and outsourced partners to ensure guest satisfaction. Keep the Reception desk clean, tidy, and presentable at all times. Participate as a member of the hotel’s crisis and fire teams.

Experience
Previous hotel or similar experience is advantageous but not essential; eagerness to learn is key.

About you
Someone who enjoys helping others and remains calm under pressure. Confident and able to work independently, especially during night shifts. Passionate about hospitality and creating memorable experiences for guests and colleagues. Open-minded, willing to try new approaches, and a team player who supports others and enjoys a positive work environment. Able to leave egos aside and focus on getting things done.

Qualifications
It’s all about attitude; no specific qualifications are required. A willingness to learn and a helpful nature are essential.