Location
65 Shepherd's Bush Green, London

Hours
Night shifts with a smaller team, requiring confidence and the ability to work independently

Salary
Competitive salary

About the Role
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Manage the arrival and departure processes for all guests, ensuring adherence to all standard operating procedures. Handle in-house guests’ requests and record all feedback according to procedures. Ensure accuracy of guest billing, financial transactions, and the Reception float. Maintain data accuracy in all systems and provide necessary daily reports for all departments. Complete night reception tasks correctly and accurately in line with standard operating procedures. Quote all guests the correct rates as per the selling strategy and website. Answer all telephone calls promptly and efficiently. Monitor guests and their property to minimize security alerts. Report maintenance issues to the correct department and verify completion. Maintain the integrity and cleanliness of public and back-of-house areas, correcting deficiencies immediately. Collaborate with all hotel teams and outsourced partners to ensure guest satisfaction. Keep the Reception desk clean, tidy, and presentable at all times. Participate as a member of the hotel’s crisis and fire teams.

Experience
Previous hotel or similar experience is beneficial but not essential; eagerness to learn is key.

About you
Someone who enjoys helping others and remains calm under pressure. Confident and able to work independently, especially during night shifts. Passionate about hospitality and creating memorable experiences for guests and colleagues. Open-minded, willing to try new approaches, and a team player who supports others and enjoys a positive work environment. Comfortable working in a smaller team and adaptable to different situations.

Qualifications
Attitude is most important. No specific qualifications required; willingness to learn and a helpful nature are essential.

Benefits
Competitive salary, 28 days holiday including bank holidays, pension, discretionary bonus scheme, and life insurance. Health cash plan supporting physical and mental wellbeing. Confidential mental health support hotline and network of mental health first aiders. Retail and hospitality perks through partners. Complimentary meal during shifts and a free night at The Hoxton plus a meal for two upon starting. Annual free night at The Hoxton and milestone rewards. Opportunities for career progression within a global family of brands. Comprehensive training, learning academies, and development programs. Extra time off to volunteer with partner charities. Regular team events including social gatherings and bi-annual parties. Enhanced family leave and a diversity and inclusion calendar of events promoting learning and positive impact.