Location
Shepherd's Bush Green

Hours
Full Time (hours not specified)

Salary
Competitive salary

About the Role
Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from arrival, throughout their stay, until departure. Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences and comfortable turning to you with questions. Support the Duty Managers and work closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. Deputise for the Front Office Manager in Head of Department tasks, particularly during their absence. Contribute to business success by managing rates, overbooking levels, and working with the team to maintain a full and happy house. Ensure smooth operations and a sharp appearance, finding solutions to any issues. Handle compliance, departmental budgeting, and build relationships with wider heads of department and Hoxton teams.

Benefits
28 days holiday (including bank holidays), pension, eligibility for company discretionary bonus scheme and life insurance. Health cash plan to support physical and mental wellbeing. Confidential mental health support hotline and network of mental health first aiders. Retail and hospitality perks through partners. Free night at The Hoxton and a meal for two upon starting. Meals provided during shifts. Excellent discounts across the Ennismore family for employees and their families. Annual free night at The Hoxton and milestone rewards. Opportunities for career progression and role changes within a global family of brands. Training academies and development programs. Extra time off to volunteer with partner charities. Regular team events including drinks and bi-annual parties. Enhanced family leave. Annual diversity and inclusion events to learn, celebrate, and make a positive impact.

Experience
Previous hospitality experience in a Duty Manager or Assistant Front Office Manager role is an advantage but not essential. Proven experience in coaching and developing teams. Comfortable handling a variety of guest requests successfully. Familiarity with Opera or similar front desk operating systems and understanding of GDS is a strong advantage.

About you
Passionate about delivering great and memorable guest experiences, whether for guests staying or visiting for food and drink. Enthusiastic about team development and empowerment. Positive impact focused, leaving guests with memorable experiences. Collaborative, ego-free, and solution-oriented. Open to trying new approaches and adaptable. Enjoys working in a supportive team environment that values hard work and fun. Personable and able to build rapport easily.

Qualifications
No specific qualifications required; passion for hospitality and a positive attitude are essential.