Location
81 Great Eastern St, London

Hours
Night shifts as part of the hotel’s reception team

Salary
Competitive salary

About the Role
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Manage the arrival and departure processes for all guests, ensuring adherence to all standard operating procedures. Handle in-house guests’ requests and record all feedback according to procedures. Ensure accuracy of guest billing, financial transactions, and the Reception float. Maintain data accuracy in all systems and provide necessary daily reports for all departments. Complete night reception tasks correctly and accurately in line with standard operating procedures. Quote guests the correct rates as per the selling strategy and website. Answer all telephone calls promptly and efficiently. Monitor guests and their property to minimize security alerts. Report maintenance issues to the appropriate department and verify completion. Maintain the integrity and cleanliness of public and back of house areas, correcting deficiencies immediately. Collaborate with hotel teams and outsourced partners to ensure guest satisfaction. Keep the Reception desk clean, tidy, and presentable at all times. Participate as a member of the hotel’s crisis and fire teams.

Experience
Previous hotel or similar experience is beneficial but not essential; eagerness to learn is key.

About you
Someone who enjoys being helpful and remains calm under pressure. Confident and able to work independently, especially during night shifts with a smaller team. Passionate about hospitality and creating memorable experiences for guests and colleagues. Open-minded, team-oriented, and willing to try new approaches. Ready to support and have fun with the team while working hard.

Qualifications
Attitude is paramount; no specific qualifications required. Enthusiasm, confidence, and a willingness to learn are essential.