Location
40 Blackfriars Rd, London
Hours
Full Time (hours not specified)
Salary
Competitive salary
About the Role
Creating a memorable guest experience that leaves guests wanting to return. Lead the Front Office team by example, coaching and developing them to feel empowered, supported, and confident in delivering top experiences. Support Duty Managers and collaborate closely with the Hoxton teams to set selling strategies and ensure maximum occupancy. Manage all aspects of the Front Office including compliance, departmental budgeting, and building strong relationships with wider heads of department and the Hoxton team.
Experience
Previous hospitality experience in an Assistant Front Office Manager role is advantageous but not essential. Proven ability to handle a variety of guest requests successfully. Experience using Micros Fidelio Opera or a similar property management system.
About you
Passionate about delivering great and memorable guest experiences, whether for guests staying or visiting for food and drink. Committed to team development with demonstrated coaching skills. Positive, approachable, and collaborative with a willingness to try new approaches. Able to leave egos aside and focus on getting things done. Enjoys working hard while supporting the team and having fun along the way.
Qualifications
No specific qualifications required; passion for hospitality and a positive attitude are essential.
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