40 Blackfriars Rd, London

Front Office Manager

Ennismore Careers

Hospitality

Description

Location
40 Blackfriars Rd, London

Hours
Full Time (hours not specified)

Salary
Competitive salary

About the Role
Creating a memorable guest experience that leaves guests wanting to return. Lead the Front Office team by example, coaching and developing them to feel empowered, supported, and confident in delivering top experiences. Support Duty Managers and collaborate closely with the Hoxton teams to set selling strategies and ensure maximum occupancy. Manage all aspects of the Front Office including compliance, departmental budgeting, and building strong relationships with wider heads of department and the Hoxton team.

Requirements

Experience
Previous hospitality experience in an Assistant Front Office Manager role is advantageous but not essential. Proven ability to handle a variety of guest requests successfully. Experience with Micros Fidelio Opera or a similar property management system is required.

About you
Passionate about delivering great and memorable guest experiences, whether for overnight guests or visitors enjoying food and drink. Committed to team development with demonstrated coaching skills. You value individuality and bring a positive impact to every interaction. You are collaborative, open to trying new approaches, and enjoy working hard while having fun. You thrive in a supportive team environment and are comfortable leaving egos aside to get things done.

Qualifications
No specific qualifications required; passion for hospitality and a positive attitude are essential.

Benefits

Additional Information What’s in it for you… Competitive salary Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Expiry date: 27/09/2026

Front Office Manager

Company:

Ennismore Careers

Job Type:

Full-time

Location:

40 Blackfriars Rd, London