Location
65 Shepherd's Bush Green, London

Hours
Full time hours (specific hours not stated)

Salary
Competitive salary

About the Role
As a Room Attendant, you will be responsible for the cleaning and servicing of guest rooms, ensuring they are always cleaned to brand standards and well presented. You will report any maintenance defects in guest rooms and on guest floors through KnowCross. You will also clean and service public areas, maintaining brand standards and quality audit standards, and report any maintenance defects in these areas and back of house. Your duties include cleaning and maintaining exterior areas of the hotel such as guest entrances and loading bays, overseeing the delivery and collection of linen and terry daily, and stocking linen and housekeeping supplies on guest floors and in stores while ensuring these areas remain clean and well maintained. You will ensure guest floors are consistently clean and assist with other housekeeping tasks as required. Adherence to all Health and Safety standards, correct handling of cleaning materials in line with COSHH regulations, and attendance at all required training sessions are essential. Maintaining a positive and friendly attitude at all times, providing the highest level of customer care, and delivering a friendly, helpful, and responsive service to guests are key aspects of this role. You will also assist in cleaning public and back of house areas as needed.

Benefits
Competitive salary
28 days holidays (inclusive of bank holidays), pension, and life insurance
Health cash plan to claim money back and access support for physical & mental wellbeing
Confidential mental health support hotline and network of mental health first aiders
Retail & hospitality perks through partners
Free night at The Hoxton and a meal for two upon starting
Meals provided during shifts
Excellent discounts across the Ennismore family for employees and their families
Annual free night at The Hoxton and additional rewards at milestone anniversaries
Opportunities for career progression within a global family of brands
Training academies and development programs to enhance skills and growth
Extra time off to volunteer with partner charities
Regular team events including social gatherings and bi-annual parties
Enhanced family leave benefits
Annual diversity and inclusion events to foster learning, celebration, and positive impact

Experience
Not explicitly stated, but ability to build relationships with colleagues and customers is essential.

About you
You have a high level of verbal and written communication skills and competent computer skills.
You are detail-oriented, ensuring rooms meet the highest standards for guests.
You are able to build positive relationships with colleagues and customers.

Qualifications
Specific qualifications are not stated; however, competency in communication and computer skills is required.