Location
Wood Green, London Borough of Haringey

Hours
36 hours per week, Hybrid working

Salary
PO1 (£40,182 – £42,060)

Contract Type
Fixed Term Contract – 12 Months

About the Role
As an Assistant Planning Officer, you will provide essential support to a busy Planning Service, contributing to planning data improvement and digital transformation initiatives. Working closely with colleagues across Development Management and Planning Support, you will assist with the administration and validation of planning applications, ensuring submissions are processed accurately and in accordance with statutory requirements and council procedures. A key part of your role will be to review planning documentation with a high level of accuracy, including decision notices and associated correspondence.

You will manage a busy planning enquiries function, responding to and coordinating enquiries within agreed service standards. This includes monitoring and managing a high-volume mailbox, prioritising workloads, and ensuring residents, applicants, agents, and stakeholders receive a responsive and professional service.

Key responsibilities include assisting with planning application administration and validation, reviewing submitted applications, managing planning enquiries, registering and administering pre-application enquiries, arranging meetings, liaising with planning officers and stakeholders, maintaining accurate records, supporting Freedom of Information requests, Member Enquiries, complaint handling, and monitoring deadlines to meet corporate and statutory response times.

About the Team
The Planning Innovation & Income Team is part of Haringey’s Planning & Building Standards Service and plays a key role in supporting the delivery and continuous improvement of the borough’s planning service. The team is friendly, collaborative, and community-focused, committed to excellent customer service and shaping the future of Haringey through efficient and innovative planning processes.

About Haringey
Haringey is a vibrant and diverse borough, known as the “rebel borough” and the 2027 London Borough of Culture. It is a place full of creativity, personality, radicalism, and community spirit. The borough values equality, inclusivity, and standing up for each other. Staff embody the organisational values of Caring, Creative, Courageous, Collaborative, and Community-focused, driving ambition and continuous improvement for the benefit of all residents.

Experience
- Good understanding of the planning application process and planning administration.
- Experience using digital systems and databases.
- Experience with Customer Relationship Manager or case management systems.
- Knowledge or experience of Salesforce or Salesforce-based products such as Arcus is desirable.

About you
- Highly organised with the ability to manage a varied workload effectively.
- Excellent attention to detail and pride in producing accurate work.
- Ability to confidently manage multiple priorities and switch between tasks.
- Thrives in a busy and constantly changing environment.
- Proactive with the ability to identify issues and solutions independently.
- Excellent communication and customer service skills.
- Able to build positive working relationships with colleagues, applicants, agents, Elected Members, and stakeholders.
- Comfortable working both independently and collaboratively within a team.
- Interest in planning, digital transformation, and continuous service improvement.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.